Name-change charges

zagfles

callum9999 wrote: »

Though of course, the key difference here is that the OP specifically told Easyjet that they had read and agreed with the T&Cs stating a change fee of £35.

I don't expect everyone to read all the conditions every time (I certainly don't) - but if you agree to be bound by them then you've accepted them, end of. Unless any conditions in there are illegal (which name change fees certainly aren't - they also have every right to refuse a name change full stop) then tough.

Oh yes, and whenever you upgrade any software don't tick the box saying you've read the licence conditions unless you actually have. Or this might happen:

http://dilbert.com/strips/comic/1997-01-14/

jpsartre

zagfles wrote: »

Probably because most have big PR departments paid to do exactly that. Except Ryanair of course, who have their own unique style of PR. Indeed, you live and learn. I once paid £3500 for a pint of beer. Was stupid enough not to check the bar tariff before I ordered, my own fault. Later went to a restaurant which was very reasonably priced, however didn't see the small print at the end of the menu which said a 10000% service charge would be added for parties of 1-10 people.

Very expensive evening. I thought I might have some legal comeback but I was reliably informed by several legal experts on online forums that it was all my fault for not reading the T&Cs.

Congratulations, you've won "worst analogies of the week" award.

callum9999

zagfles wrote: »

Oh yes, and whenever you upgrade any software don't tick the box saying you've read the licence conditions unless you actually have. Or this might happen:

http://dilbert.com/strips/comic/1997-01-14/

While I assume you're just making a joke, terms and conditions you cannot see before agreeing to be bound by them (or in the case of the cartoon, not even being told you're agreeing with them) are completely different to this scenario (and, of course, aren't legal).

zagfles

jpsartre wrote: »

Congratulations, you've won "worst analogies of the week" award.

What, you mean it's OK to order food and drink without understanding the price you'll be charged? Excellent, I'll instruct my lawyers immediately. Is it just flights where you need to make sure you understand all the charges?

zagfles

callum9999 wrote: »

While I assume you're just making a joke,

What do you mean "joke", surely you understand Dilbert is used as mandatory training in virtually every large company?

terms and conditions you cannot see before agreeing to be bound by them (or in the case of the cartoon, not even being told you're agreeing with them) are completely different to this scenario (and, of course, aren't legal).

Oh, OK. What about the box you have to tick which says you've read the licence when upgrading Flash player? Obviously I always read the licence in full, after all I'd be stupid to tick the box if I hadn't.

callum9999

zagfles wrote: »

What do you mean "joke", surely you understand Dilbert is used as mandatory training in virtually every large company?

Oh, OK. What about the box you have to tick which says you've read the licence when upgrading Flash player? Obviously I always read the licence in full, after all I'd be stupid to tick the box if I hadn't.

Are you being intentionally obtuse? I clearly said I don't always read the terms and conditions - though I use my common sense to judge whether it's appropriate to do so. Not reading the T&Cs for flash player is pretty low risk, not understanding what you may be liable to pay in a financial transaction with a company that is renowned for add-on fees is very different.

While I still wouldn't say people should read every line of Easyjets T&Cs before booking, it makes sense to work out what your ticket entitles you to and what change/cancellation fees you'd be subjected to before you click the agree box.

Bob_the_Saver

What was the question again?

jpsartre

zagfles wrote: »

What, you mean it's OK to order food and drink without understanding the price you'll be charged? Excellent, I'll instruct my lawyers immediately. Is it just flights where you need to make sure you understand all the charges?

Okay, the beer analogy: First, you're comparing a case where you don't see the price (buying the beer) with a case where the price is made very clear (the OP has obviously checked). Second, being asked to pay £3500 for a beer is ridiculously out of line with the average asking price for that product. In easyJet's case they're actually at the lower end of the average asking price.

The restaurant analogy: You're comparing comparing a charge that is forced on a customer (the service charge) with a charge that the customer can choose not to pay if he should wish (the name change fee). And again, no restaurant that I know of has a 10.000% service charge whereas most airlines charge more than £35 for a name change. And these are just the most salient differences.

So all in all, terrible analogies that have absolutely nothing to do with this thread. If you can't see this you are either trolling or you need a course in presenting a cogent argument.

zagfles

Bob_the_Saver wrote: »

What was the question again?

Something about a child on a flight :eek::eek::eek: Don't read it or you'll have nightmares!

gbhxu

Does it not come under Unfair Terms in Consumer Contracts Regulations 1999?

£35 to change a name does take the p!