Name-change charges

EdAke

I need to change a name on an easyjet return flight from Liverpool to Isle of Man, as my step grandson now can't come, so one of my other grandsons will come instead. Easyjet are charging £35 to change the name of the passenger (there are five others in the party, 6 in total) both boys are 13 years old. No tickets have been issued, other than by email
How can £35 be a justifiable charge?

:mad::mad:

Dogger69

£35 is a low charge for such a request. Many 'full service' airlines would not allow you to make such a change, unless on a (very expensive) fully flexible ticket.

In effect they are allowing you to cancel a passenger and resell it to somebody else. Given that the price could have increased considerably in the meantime, that seems very reasonable.

jpsartre

What do you mean "no ticket has been issued"? A ticket will haver been issued immediately following the booking being made. EasyJet need not justify the charge, it's up to you as a customer to decide whether it's worth paying.

Note that the charge will have to be paid both ways if it's a return booking (so £70 total) and that you will also have to pay the difference in fare if the ticket has gone up in price since you purchased it.

alanrowell

It isn't a name change - it's a change of passenger.

But as others point out most airlines would not allow it at all requiring you to buy a new ticket, most of the rest will charge a change fee plus the difference in fares from the original booking

malkie76

It's to stop agents buying lots of cheap discounted tickets and selling them on at a profit. There's no fool proof way of telling who is a genuine passenger change, and who is a punter trying to pull a fast one and make a few quid.

_Andy_

"How can £35 be a justifiable charge? " - the T&Cs didn't bother you when you bought the ticket, now it's a ripoff, blah blah blah

callum9999

Why do so many people think PRIVATE businesses need to justify themselves to everyone? If Easyjet want to charge £3,500 to change the name on the ticket then they have every right to do so.

Dogger69

callum9999 wrote: »

Why do so many people think PRIVATE businesses need to justify themselves to everyone? If Easyjet want to charge £3,500 to change the name on the ticket then they have every right to do so.

Because of MSE making people think that every charge is unreasonable? Personal responsibility and profit are dirty words to some around here

Caz3121

EdAke wrote: »

I need to change a name on an easyjet return flight from Liverpool to Isle of Man, as my step grandson now can't come, so one of my other grandsons will come instead. Easyjet are charging £35 to change the name of the passenger (there are five others in the party, 6 in total) both boys are 13 years old. No tickets have been issued, other than by email
How can £35 be a justifiable charge?

:mad::mad:

Are you sure it is £35? that would imply that the flight is one-way and the fare has not changed since you bought it...is that correct?

Ts&Cs show name change is £35 PER FLIGHT, plus any difference in fare.
If you add this up and compare it to purchasing a new ticket you will see what is the best deal

As already posted this is to stop people buying up cheap tickets then selling them on for profit

zagfles

callum9999 wrote: »

Why do so many people think PRIVATE businesses need to justify themselves to everyone?

Probably because most have big PR departments paid to do exactly that. Except Ryanair of course, who have their own unique style of PR.

If Easyjet want to charge £3,500 to change the name on the ticket then they have every right to do so.

Indeed, you live and learn. I once paid £3500 for a pint of beer. Was stupid enough not to check the bar tariff before I ordered, my own fault. Later went to a restaurant which was very reasonably priced, however didn't see the small print at the end of the menu which said a 10000% service charge would be added for parties of 1-10 people.

Very expensive evening. I thought I might have some legal comeback but I was reliably informed by several legal experts on online forums that it was all my fault for not reading the T&Cs.

callum9999

zagfles wrote: »

Probably because most have big PR departments paid to do exactly that. Except Ryanair of course, who have their own unique style of PR. Indeed, you live and learn. I once paid £3500 for a pint of beer. Was stupid enough not to check the bar tariff before I ordered, my own fault. Later went to a restaurant which was very reasonably priced, however didn't see the small print at the end of the menu which said a 10000% service charge would be added for parties of 1-10 people.

Very expensive evening. I thought I might have some legal comeback but I was reliably informed by several legal experts on online forums that it was all my fault for not reading the T&Cs.

Though of course, the key difference here is that the OP specifically told Easyjet that they had read and agreed with the T&Cs stating a change fee of £35.

I don't expect everyone to read all the conditions every time (I certainly don't) - but if you agree to be bound by them then you've accepted them, end of. Unless any conditions in there are illegal (which name change fees certainly aren't - they also have every right to refuse a name change full stop) then tough.