Help: Re Different Colours and Negative Feedback

jazabelle

I make jewellery and I recently made a purple necklace out of some glass beads. One day I was wearing it and noticed it looked grey!

To cut a long story shot it completely depended on the type of light. I don't mean in bright lights it looked a certain colour - but if it was a strip light it was grey, and if not purple. Very odd.

But there's no excuse for such rudeness.

Contains_Mild_Peril

jazabelle wrote: »

I make jewellery and I recently made a purple necklace out of some glass beads. One day I was wearing it and noticed it looked grey!

To cut a long story shot it completely depended on the type of light. I don't mean in bright lights it looked a certain colour - but if it was a strip light it was grey, and if not purple. Very odd.

I've noticed a similar effect with some items under different types of household light bulbs. One of the reaons I dislike fluorescent type energy-saving bulbs is they sometimes make colours look wrong.

Brooker_Dave

If people give in to idiots and scammers, there will be even more idiots and scammers demanding refunds for no good reason.

Make her send it back, stand your ground, be brave, the revalution starts here!!

nightsong

Unlike most posters here, I actually have a fair bit of sympathy for the buyer!

She DID look at the necklace in daylight, so suggestions that she's been confused by looking at it only in artificial light are off track. Also, I find the "it's not even mauve" comment perfectly valid. Purple is dark, and mauve is a light shade of purple (so is lilac). So she was expecting a dark colour - purple - but could have understood if it was a pale shade of purple, i.e. mauve. But in her opinion, it isn't even mauve. It's grey.

Obviously it all hinges on whether or not the stones are, in fact, purple. If they are then she's a scammer (or an idiot). If they are not, then really, why should she have to pay return postage for something that is not as described?

I do think the OP is handling it very well and has sent very sensible and non-inflammatory responses - apart perhaps for the repeated insistence that the stones are purple.

Perhaps something like this would work? I recently bought a bottle of perfume that was clearly turned- it smelled nasty. I asked the seller to refund my postage both ways, since item was not as described. She said she would consult a friend who used this particular fragrance and therefore knew what it was supposed to smell like. If she agreed it was off, I'd get my return postage refunded.

I thought that was perfectly reasonable - and I did get my return postage refunded So maybe you could offer to get someone else to adjudicate on the colour of the stones? If they have any doubts then I think you should refund return postage.

gayleanne

I bet she only bought them so she can wear them on holiday, then return them for the money when she gets back.

This_Year

nightsong wrote: »

I thought that was perfectly reasonable - and I did get my return postage refunded So maybe you could offer to get someone else to adjudicate on the colour of the stones? If they have any doubts then I think you should refund return postage.

If I were the buyer and this were suggested to me I would slam in a SNAD in a heartbeat and escalate it asap. Why should buyer accept the chance of "oh my friend says it's definitely purple so I'm not refunding postage"?

Buyer isn't happy, wants a refund. And having seen the photo, it's unclear what colour the stones really are.

We don't know the buyer nor their intent. All seller can do is try and keep the buyer sweet, as the buyer is holding the cards vis-à-vis feedback and DSRs.

It's a 99p item. Some sellers will write it off, others demand a return but seller has already emailed the buyer to say that she will refund and buyer can do what she likes with the necklace.

caroline78

Thank everyone. I decided just to refund as I need to keep my stars and feedback. The buyer is happy with this and the refund was done yesterday.

I still say they were purple though...lol

nightsong

This_Year wrote: »

If I were the buyer and this were suggested to me I would slam in a SNAD in a heartbeat and escalate it asap. Why should buyer accept the chance of "oh my friend says it's definitely purple so I'm not refunding postage"?

Buyer isn't happy, wants a refund. And having seen the photo, it's unclear what colour the stones really are.

We don't know the buyer nor their intent. All seller can do is try and keep the buyer sweet, as the buyer is holding the cards vis-à-vis feedback and DSRs.


It's a 99p item. Some sellers will write it off, others demand a return but seller has already emailed the buyer to say that she will refund and buyer can do what she likes with the necklace.

Because they seller is not obliged to refund the RETURN postage. That was my point.

Anyway, good news OP, sounds like it's all ended (relatively) happily

likelyfran

For something so cheap, a good and sensible seller will just do a complete refund and tell buyer to keep whatever it is.
It doesn't matter if it's 99p or £1000,00 if there's a chance it's been misdescribed then that's the right thing to do and what the 100% positive feedback sellers do.
As a seller, it's annoying but you have to accept the occasional 'hit' of this kind if you're selling cheap items.

barbiedoll

I can't comment on OP's stones but my art teacher told me that mauve has more red in it and purple has more blue. If they were a pale purple, it may explain why the buyer saw them as "grey". Everyone has different colour perception, the buyer's "purple" dress may look like dark blue to the rest of us.

I agree, it's a lot of fuss for a few quid though, and the ranting was unnecessary!