Work Programme - Course

Daedalus

Claire_MUFC wrote: »

The only thing os its 5 daya a week for four weeks, which could be spent improving interview techniques.

You have the other 2 days and evenings to improve interview technique.

kingfisherblue

Claire_MUFC wrote: »

Hi everyone,

A couple of months ago my work programme advisor referred me to a call centre course with this company called Elmfield Training, was meant to be four weeks in total. I ended up pulling out because call centre work wasn't really something I wanted, it's an environment massively ruled by targets, I etc. felt the four weeks training for that could have been better spent searching for a job I would be suited to.

Since then, I have been changed to a different advisor. A female one as they decided I would be more confident raising issues with her.

So fast forward to a couple of weeks ago, and an advisor told me a job in a call centre had come up, it wasn't selling as such and would I be interested ? I said yes, thought it was just an interview I was being put forward for.

Get a phonecall on Friday to say I'm starting this course with Elmfield Training tomorrow - the same course I decided I didn't want to do a few weeks back ! Had I known it was that, I would never have said yes.

Have also since found out the job at the end of it is outbound - you phoning people - which I really do not want.

So in a bit of a pickle again. My new advisor said I must say if I don't agree with something and put my point of view across as else the things we do won't really be helping me.

Was thinking about phoning my advisor in the morning to say I hadn't realised it was the same course I pulled out of a few weeks back, fully based on call centre work.

But then it's gonna make me sound daft again pulling out even though it's not a type of work I know I wouldn't be suited too ?

What would be a good way of explaining this to my advisor ?

Thanks for any help ? Suffer with depression me, and can't help but worry every time I get stuck in situations like this.

Please don't take this the wrong way, but each time you post you seem to look for the negatives rather than the positives. Maybe it is time to consider how you are being helped, not how you think you are being made to do something that you have decided isn't for you.

For example, Dogger69 has already suggested that you look upon it as skills training, and that you will be developing your techniques in customer services and dealing with clinets on the phone - both very good points. Also, going on the course shows a willingness to try something new. It can demonstrate that you are a quick learner, and that you can enter details into a computer quickly and accurately. Punctuality and attendance will also be proven, as will the ability to adapt to new situations.

Another thing to consider is that you could get an up-to-date reference - as you were made redundant almost a year ago, your current reference is several months old now.

Be positive, show them what you can do, not what you can't do, or are unwilling to try. Also bear in mind that there are possible sanctions if you don't do a course directed by the Job Centre.

Good luck x

Claire_MUFC

Daedalus wrote: »

You have the other 2 days and evenings to improve interview technique.

Yeah, but my Work Programme aren't open on a Saturday and Sunday. They are supposed to be helping with that.

Claire_MUFC

kingfisherblue wrote: »

Please don't take this the wrong way, but each time you post you seem to look for the negatives rather than the positives. Maybe it is time to consider how you are being helped, not how you think you are being made to do something that you have decided isn't for you.

For example, Dogger69 has already suggested that you look upon it as skills training, and that you will be developing your techniques in customer services and dealing with clinets on the phone - both very good points. Also, going on the course shows a willingness to try something new. It can demonstrate that you are a quick learner, and that you can enter details into a computer quickly and accurately. Punctuality and attendance will also be proven, as will the ability to adapt to new situations.

Another thing to consider is that you could get an up-to-date reference - as you were made redundant almost a year ago, your current reference is several months old now.

Be positive, show them what you can do, not what you can't do, or are unwilling to try. Also bear in mind that there are possible sanctions if you don't do a course directed by the Job Centre.

Good luck x

Hi, this wasn't one I was directed to by the job centre, it was the work programme. My advisor the other day made it clear that their job is to get me into sustainable employment, i.e. something I'm suited to that I'm going to stick at.

Claire_MUFC

Dogger69 wrote: »

The training is not going to be pressurised and target orientated, and that is all you are committing to at this time. Why not look at the positives? What are you losing by doing the course, and what could you gain?

Yeah, I know that. Just that it's four weeks spent training for a job at the end I'm not even going for.

AP007

Claire_MUFC wrote: »

Yeah, and they are meant to be putting me on an interview training skills course, which they haven't yet got the date of.

Now I'm stuck with this call centre training which I genuinley feel depressed at the thought of. Target orientated, pressurised, outbound calling - everything I know I would not have the confidence at all to do.

I did an interview technique (35 mins ) last week at mine and IW as asked if I wanted to take the session and then was banned to the end for answering anymore questions LOL

Claire_MUFC

I know people in here probably think I'm being daft, but I finish the Work Programme in February. Just think the best way for them to get me into a job is focus more on interview techniques, my major barrier, which can't be done whilst on this call centre course.

Or, find a course with an admin job at the end of it.

Claire_MUFC

AP007 wrote: »

I did an interview technique (35 mins ) last week at mine and IW as asked if I wanted to take the session and then was banned to the end for answering anymore questions LOL

Haha, that is pretty funny actually Was you stealing the limelight a bit then ?

AP007

Claire_MUFC wrote: »

I know people in here probably think I'm being daft, but I finish the Work Programme in February. Just think the best way for them to get me into a job is focus more on interview techniques, my major barrier, which can't be done whilst on this call centre course.

Or, find a course with an admin job at the end of it.

You leave it in Feb 2014? You have been in since when?

Find a course with a job at the end? Is that how jobs are found these days? I find that odd.

Claire_MUFC

AP007 wrote: »

You leave it in Feb 2014? You have been in since when?

Find a course with a job at the end? Is that how jobs are found these days? I find that odd.

Since last Feb, got a job working for them last May and was then made redundant last August haha.

Nope, but this call centre one has a call centre interview at the end, haha.