Work Programme - Course

Claire_MUFC

Hi everyone,

A couple of months ago my work programme advisor referred me to a call centre course with this company called Elmfield Training, was meant to be four weeks in total. I ended up pulling out because call centre work wasn't really something I wanted, it's an environment massively ruled by targets, I etc. felt the four weeks training for that could have been better spent searching for a job I would be suited to.

Since then, I have been changed to a different advisor. A female one as they decided I would be more confident raising issues with her.

So fast forward to a couple of weeks ago, and an advisor told me a job in a call centre had come up, it wasn't selling as such and would I be interested ? I said yes, thought it was just an interview I was being put forward for.

Get a phonecall on Friday to say I'm starting this course with Elmfield Training tomorrow - the same course I decided I didn't want to do a few weeks back ! Had I known it was that, I would never have said yes.

Have also since found out the job at the end of it is outbound - you phoning people - which I really do not want.

So in a bit of a pickle again. My new advisor said I must say if I don't agree with something and put my point of view across as else the things we do won't really be helping me.

Was thinking about phoning my advisor in the morning to say I hadn't realised it was the same course I pulled out of a few weeks back, fully based on call centre work.

But then it's gonna make me sound daft again pulling out even though it's not a type of work I know I wouldn't be suited too ?

What would be a good way of explaining this to my advisor ?

Thanks for any help ? Suffer with depression me, and can't help but worry every time I get stuck in situations like this.

AP007

Just tell them you have already done it and it was not for you.

If you have no confidence to do the job at the end if it fact there is one and I bet there isn't then they will be wasting their time.

Dogger69

Given the length of time you have been out of work, you cannot afford to be so selective. I cannot see any harm to you doing the course, and it may help with your confidence issues.

Claire_MUFC

I've been out of work since August now, got made redundant.

And yep, they'd be better off putting me on an admin course or interview skills course - something that's gonna help, rather thab this call centre course which at the end you get the choice if you want to go for the job or not, and I'm not because its outbound calling.

Claire_MUFC

It's admin work I'm looking for, and I'm not actually having any problems getting interviews for them - just actual interviews I end up messing up due to confidence.

Dogger69

Claire_MUFC wrote: »

I've been out of work since August now, got made redundant.

And yep, they'd be better off putting me on an admin course or interview skills course - something that's gonna help, rather thab this call centre course which at the end you get the choice if you want to go for the job or not, and I'm not because its outbound calling.

Don't think of it as a call centre course but skills training. Admin work will involve dealing with people by phone and customer service skills, both which you can develop on this course.

Dunroamin

Claire_MUFC wrote: »

It's admin work I'm looking for, and I'm not actually having any problems getting interviews for them - just actual interviews I end up messing up due to confidence.

Have you asked for any help with your interview technique?

Claire_MUFC

Dogger69 wrote: »

Don't think of it as a call centre course but skills training. Admin work will involve dealing with people by phone and customer service skills, both which you can develop on this course.

The only thing os its 5 daya a week for four weeks, which could be spent improving interview techniques.

Dunroamin

Claire_MUFC wrote: »

The only thing os its 5 daya a week for four weeks, which could be spent improving interview techniques.

But you've had the last 8 months to improve your interview technique.

Claire_MUFC

Dunroamin wrote: »

Have you asked for any help with your interview technique?

Yeah, and they are meant to be putting me on an interview training skills course, which they haven't yet got the date of.

Now I'm stuck with this call centre training which I genuinley feel depressed at the thought of. Target orientated, pressurised, outbound calling - everything I know I would not have the confidence at all to do.

Dogger69

Claire_MUFC wrote: »

Yeah, and they are meant to be putting me on an interview training skills course, which they haven't yet got the date of.

Now I'm stuck with this call centre training which I genuinley feel depressed at the thought of. Target orientated, pressurised, outbound calling - everything I know I would not have the confidence at all to do.

The training is not going to be pressurised and target orientated, and that is all you are committing to at this time. Why not look at the positives? What are you losing by doing the course, and what could you gain?