Faulty goods, Poundland, not believed!

Money-Saving-King

scamperhunny wrote: »

Wow, you get quite a lot of trolls on here, don't you? Shame but I guess you just have to skip past them?

If you were like this in the shop taking them back no wonder you got nowhere!

scamperhunny wrote: »

They are however a big high street brand and should be held to normal standards, don't you think?

What is normal standards?

You bought from poundland, not fifty poundland. For £1 I'm not surpirsed at the standard you got.

ILW

Hire a barrister and take them to court. You should get your £2.00 back.

zaax

+ expences.

fred7777

I've been cycling too and from work for the past 2 years with a pair of £4 headphones from Tesco which sound good and work perfectly so I think it would be reasonable to expect £1 head phones to last longer than the afternoon! Your should expect poor frequency response and low or uneven volume but you should expect them to work.

If pound land can't sell headphones that work for £1 they shouldn't be selling headphones.There is plenty of other stuff they can sell for £1 that works.

As it is less than 6 months since the headphones were purchased then it is up to the store to prove they were of satisfactory quality and taking them into the back room to listen to isn't proof.

It's your choice whether or not to pursue it but a letter along these lines:
http://www.which.co.uk/consumer-rights/action/letter-to-ask-for-a-faulty-item-to-be-repaired-or-replaced-/

to Customer services at the address here:
http://www.which.co.uk/consumer-rights/action/letter-to-ask-for-a-faulty-item-to-be-repaired-or-replaced-/

could be the best way way forward.

[Deleted User]

scamperhunny wrote: »

Wow, you get quite a lot of trolls on here, don't you? Shame but I guess you just have to skip past them?

Skipping threads like this one is not in my nature!:D

ThumbRemote

Moneyineptitude wrote: »

Skipping threads like this one is not in my nature!:D

Nor, it appears, is contributing anything useful.

OlliesDad

fred7777 wrote: »

As it is less than 6 months since the headphones were purchased then it is up to the store to prove they were of satisfactory quality and taking them into the back room to listen to isn't proof.

I disagree, taking out the back to test (I would imagine that is where a sound source would be) would make sense. If the OP can demonstrate the fault in front of the staff then they may be more forthcoming.

arcon5

Is it even worth the cost of a stamp?

tomwakefield

OlliesDad wrote: »

I disagree, taking out the back to test (I would imagine that is where a sound source would be) would make sense. If the OP can demonstrate the fault in front of the staff then they may be more forthcoming.

Ignoring for now the low value of the items, I don't think the store can absolve themselves of responsibility by taking the items away then bringing them back and basically saying "you're wrong, these work fine, end of discussion".

That said, it probably wouldn't take much effort for me to think "for £2 it's not worth the fight, I just won't buy electronics from Poundland again".

Tam0207

I have had a similar problem with Currys where I bought a hoover after 10 months it does not work loss of suction and overheating - they have given me the following response - is this correct - should I take them to the small claims court - the hoover was £90. They said they have a choice to refund or repair and Samsung gives it a 2 yr guarantee so they want to repair it

Any help appreciated.

Thanks for getting back in touch with us.

Regrettably, I can only re-iterate what has been mentioned by my colleagues. The Sales of Goods Act gives us, as the retailer, the choice of whether we wish to follow a repair route or to refund the product. In this case, and in the case of most electronic items, we would follow the repair route. As Samsung has a 2 year warranty on this product, we would use them as our repair agents and the reason we suggested that you contact Samsung directly is because returning it to us would mean that we would just be acting as a middle-man between you and the repair agents, Samsung.

I understand the frustration that may be caused by the cleaner becoming faulty, however, I hope that we have laid out our position on the matter and would suggest that you contact Samsung directly to resolve the repair of the vaccuum cleaner. As per my previous colleague's suggestion, I would advise you to contact Samsung on 0845 726 7864.

Thanks for taking the time to contact us again and I hope that you manage to get a resolution to this issue soon.