MSE News: T-Mobile users attempt to escape price hike

DamePeggy

This is par for the course for EE. They changed the wording of the Ts&Cs for Orange customers without telling them and then used the new wording to tell customers that they didn't have a right to cancel after their price-rise.

When I made a complaint and asked to cancel as my Ts&Cs had changed, they're now blithely trying to argue that actually, the original terms still apply.

Definitely more of an issue than cheap chocolate bars.

https://forums.moneysavingexpert.com/discussion/4517039

Doggysoft

Posted the link to the story onto the Facebook page of T-Mobile and was promptly banned by them.

Obviously ruffled some feathers, has this.

toosey

We have two phones in our house and we have heard nothing from T-Mobile about any increase.
So it beggars the question, are we obliged to pay ?

anna2007

Helen - you may want to update your article with the latest developments on this issue - details on the main thread here:

https://forums.moneysavingexpert.com/discussion/4536143

It might also be worth asking Ofcom why they went on record to say that they considered EE's actions in relation to the price increase to be reasonable (and as a result have misled customers regarding their cancellation rights), when CISAS have now found T-Mobile to be in breach of contract over customers' cancellation requests?

Cessnita

Hi Everyone,

I've just had my resolution from CISAS.

They accepted that the letter was issued when the official figure was still 3.2%.

They requested T-Mobile to cancel my contract back to the day of the first claim without penalty and waiving all the charges until today.

Happy Friday everyone!!!!

Best

Seb

d123

Cessnita wrote: »

Hi Everyone,

I've just had my resolution from CISAS.

They accepted that the letter was issue when the official figure was still 3.2%.

They cancel my contract back to the day of the first claim without penalty and waiving al the charges until today.

Happy Friday everyone!!!!

Best

Seb

Excellent news, congratulations.