Civil Enforcement Ltd

Markham

Thanks so much, I really do appreciate your words of advice, I like the suggestion of an offer including wording of "if they reject that they must send the rejection and popla code by day 35 of the original appeal. " Feel inclined to do this. I used the wording Stoma suggested last time so lets see what happens. I always sleep on problems so I will do the letter tomorrow. Thank you all for your help I have been visiting the other sites and will go and register on them tomorrow. Kind regards

Stroma

Please do that, come back with the wording we may be able to tweak it for you

Coupon-mad

Agreed, do that and if you want us to look at your draft then post it here.

Markham

Good morning, had a go at a draft - any views?
Re: PCN ....
Further to your letter dated .......2013, I stand by my original position that your systems were not workingproperly on the occasion that I tried, more than once, to use and I have mobilephone records that show this. Noalternative method for payment was available to me. I am prepared to offer the cost of myoriginal parking fee of £……. together with a sum of £………. to cover a general administrationfee and enclose a cheque for this amount as final settlement.


Please understand that if you reject my offer Irequire notice of rejection together with a popla verification code within 35days of the date of my original appeal.

HO87

Markham wrote: »

Good morning, had a go at a draft - any views?
Re: PCN ....
Further to your letter dated .......2013, I stand by my original position that your systems were not workingproperly on the occasion that I tried, more than once, to use and I have mobilephone records that show this. Noalternative method for payment was available to me. I am prepared to offer the cost of myoriginal parking fee of £……. together with a sum of £………. to cover a general administrationfee and enclose a cheque for this amount as final settlement.


Please understand that if you reject my offer Irequire notice of rejection together with a popla verification code within 35days of the date of my original appeal.

Had the non-payment of the parking fee been as a result of your oversight, for example, then I would endorse the inclusion of the offer of an amount to cover their admin costs. As it is, the situation is entirely of CEL's making and their ramping up of the issue with a complete disregard for the facts is their problem. As I have explained above a potential claimant has a duty to minimise their own losses and CEL's actions demonstrate the contrary.

I suggest that you offer the parking fee and explain that your exclusion of an allowance for admin is because the situation was created by their inefficient/deficient systems.

Markham

Okay, I understand I will make that amendment. Thank you,

Markham

Is this better ? I am slightly nervous about not offering an admin fee, partly because I am conciliatory by nature, and because their argument could be that I should have driven away and not used the parking facility?



Further to your letter dated .... 2013, I stand by my original position thatyour systems were not working properly on the occasion that I tried, more thanonce to use and I have mobile phone records that show this. No alternative method for payment was availableto me. I am prepared to offer the costof my original parking fee of £1.50. HadI overlooked or not attempted to make proper payment I would of course paid you’reyour penalty/administration fee but this situation was created purely because of aninefficient or deficient system.

I enclose a cheque for £1.50 as finalsettlement.

Please understand that if you reject my offer Irequire notice of rejection together with a popla verification code within 35days of the date of my original appeal.

I have no further information to provide.

hoohoo

I would clarify your 'no further information'.

I have no further information to provide and will not be contacting you again. For the avoidance of doubt, this means that if your Manager Review fails to uphold my appeal you must automatically enter this for your Customer Service Director review, and if that fails, you must send me a valid POPLA code. As per the BPA guidelines, this must be completed within 35 days of my initial appeal.

hoohoo

Just for a laugh, here are their ridiculous appeal process steps.

http://www.ce-service.co.uk/faq.html

Our appeals process (which must be followed in step by step order) is as follows:-


1. Your appeal should be sent to us in writing within 28 days of receiving your ticket. The address to send your appeal to is printed on all of our tickets.

2. We will respond to your appeal within 14 days of receiving it. If at first we only acknowledge the challenge, we will write to you again within 35 days accepting or rejecting your appeal.

3. If you are unhappy with our response you may ask us to send you the form for a ‘Manager Review’. This will provide you with the opportunity to have your appeal and our initial response reviewed by our Appeals Manager.

4. We will respond to your Manager Review application within 14 days of receiving it. If at first we only acknowledge the Manager Review application, we will write to you again within 35 days with the full Manager Review response.

5. If you are still unhappy with our response you may write to our Customer Service Director for a final review off the matter.

6. Our Customer Service Director will respond with our final review of your application within 14 days of receiving it. If at first we only acknowledge the Customer Service Director review application, we will write to you again within 35 days accepting or rejecting your appeal.

7. If our Customer Service Director makes the decision to reject your appeal, this will be our final position on the matter. With any such rejection we will send you the details of Parking on Private Land Appeals (POPLA) – the Independent Appeals Service. If you use the POPLA Service, and your Appeal is unsuccessful, the full Parking Charge will apply and you will not be able to pay at the reduced rate.

Markham

What is it with 14 and 35 days for every job holder ??? I have added your suggested wording, taking a deep breath and about to post the letter.