Daligas Energy reviews: Give your feedback

footyguy

zolablue25 wrote: »

Joined Daligas last May and they estimated my usage would be 8500kWh and worked out my DD accordingly (£21.41 per month which would be correct for 8500kWh). Had a "review" and they have decided that they need to up my monthly payment by £9 per month which is fair enough if I was using more gas tan originally estimated, however, they still estimate my usage to be 8500kWh.

Have emailed asking about clarification but they really don't seem very professional. Will be glad to leave when my contract ends as I have absolutely no confidence in them but I fear that I will be chasing refunds for months.

If you are on a fixed tariff (and always have been on that same one) and your anticipated annual consumption has not changed, there should not be any reason for your monthly DD to change (assuming the supplier does not sculp it's payments to allow for heavier usage in winter)

This MSE article should assist you
http://www.moneysavingexpert.com/utilities/lower-energy-direct-debits

Hoof_Hearted

I have been with Daligas for long while and never had a problem but--

You need to send regular readings.

You have to accept that you don't get interim bills but one at the end of the contract.

You really do need to monitor your own consumption and track whether you are in credit/debit to avoid large end-of-contract payments.

Their tariffs are always very competitive.

zolablue25

footyguy wrote: »

If you are on a fixed tariff (and always have been on that same one) and your anticipated annual consumption has not changed, there should not be any reason for your monthly DD to change (assuming the supplier does not sculp it's payments to allow for heavier usage in winter)

This MSE article should assist you
http://www.moneysavingexpert.com/utilities/lower-energy-direct-debits

Indeed. I am on a fixed tariff and their estimate of my usage hasn't changed. This is why I have attempted to query it with them. Unfortunately, they have not yet responded with their reasoning.

footyguy

zolablue25 wrote: »

Indeed. I am on a fixed tariff and their estimate of my usage hasn't changed. This is why I have attempted to query it with them. Unfortunately, they have not yet responded with their reasoning.

Follow the advice given in the link I provided

Treewood

I have had the same experience - Direct debit increased for same usage and cost. Could not get rational explanation on the phone- other than it is going to be a cold winter! They have no meter readings in any case to use as a basis for this increase. Suspect the real reason is to increase their cash flow. Possibly they are in problems having sold gas too cheaply.

Hoof_Hearted

They put my DD up but I send regular readings and I am obviously going to overshoot my predicted consumption. I have always found them very fair but I would advise sending monthly readings.

footyguy

Treewood wrote: »

I have had the same experience ...

I therefore offer the same advice to you

zolablue25

I think Daligas are in financial trouble. As well as random increases that customers appear to be reporting (above) they do not respond to any emails (I have sent 4 requesting information). I have also, this morning, escalated my query to a "Customer Complaint" but I don't expect to get a response. Once I have left it a "reasonable" time and had no response I shall get on to Ofgem about the shambles at Daligas. Fortunately my contract is up in April so I can start looking at moving early next month and I definitely will be ditching them - even if they are still the cheapest. Not relishing the fight to get my over-payments back.

Worst energy company I have ever dealt with (or, at least, tried to deal with!).

Anyone thinking about joining them I would advise to think very carefully about it.

HandJ25

All excited and ready to proceed with our switch to Daligas BUT we received an email from them declining our switch, because we were using too much gas! Daligas said the usage I had quoted on our application to switch didn't match the National Grid database. Correct - it didn't, because the NG (aka Exoserve) database was WRONG - showing more than DOUBLE what were actually using! In spite of checking the meter point reference # and having 4 years of annual statements from our current supplier (EDF) showing these 4 years were all BELOW what I had quoted on our request to switch, Daligas weren't interested. The team at EDF were very helpful and checked the Exoserve database for me (no public access allowed) which was actually showing a figure more than 30% LOWER than Daligas had quoted in their rejection email, but STILL more than 25% higher than our actual usage over the previous 4 years. I was denied talking to a Manager at Daligas, as apparently they don't talk with Customers (!)....On the comparison website Daligas look great value for money - but that all supposes you can actually switch to them (in this case - easier said than done!)

Hoof_Hearted

zolablue25 wrote: »

Fortunately my contract is up in April so I can start looking at moving early next month and I definitely will be ditching them - even if they are still the cheapest. Not relishing the fight to get my over-payments back.

Why wait? They don't have exit fees.