Rewarding Scammers

sequence

Well, I'm a seller and I've refunded buyers a few times and let them keep the item. It's called good customer service!

RFW

sequence wrote: »

Well, I'm a seller and I've refunded buyers a few times and let them keep the item. It's called good customer service!

That's shocking behaviour, didn't you know you're meant to be rude to customers, give them negative ratings and try and inconvenience them as much as possible?:p

1sttimer_2

Hi, I'm a buyer having some problems with a seller who's scamming me! I've been shill bidded on the item, eBay were notified and have sorted it out.

Seller says there's problems with my address (!) so I've asked for tracking info - just to make sure they've sent it. I've had an email from seller saying sorry about mailing parcel, but asking not to leave a negative response! I'll wait till I get stuff from them and then will let them know exactly how I feel!

I'm an honest buyer and if I've had a problem, I've solved it with the seller, but in this instance asked customer service to step it. I'd never buy something then, unless it was faulty, say I wanted a refund without returning it. That's just stealing and so, so wrong!

I do like eBay, because where else can you get such a choice of things in one place and where you can get many a great bargain!

If my problems have been sorted out successfully, I wouldn't leave a negative mark anyway.

sillygoose

RFW wrote: »

Do you know of any other websites or places that allow sellers to negatively rate their buyers, never heard of it anywhere or seen the point in it?

As mainly a buyer I would prefer it if sellers could leave me non-positive feedback as I don't really have anything to fear. The reason being is that buying/selling feedback is clumped together. A seller can build quite a good cursory looking feedback from buying but hardly selling. It just means you have to look a bit harder at how they earned their score before buying.

Also with so many scams around, if I have an issue with a seller, I would want to sort it out starting from a position of trust where the buyer can have faith I am a genuine person that has earned their good feedback, not a potential scammer.

RFW

sillygoose wrote: »

As mainly a buyer I would prefer it if sellers could leave me non-positive feedback as I don't really have anything to fear. The reason being is that buying/selling feedback is clumped together. A seller can build quite a good cursory looking feedback from buying but hardly selling. It just means you have to look a bit harder at how they earned their score before buying.

Also with so many scams around, if I have an issue with a seller, I would want to sort it out starting from a position of trust where the buyer can have faith I am a genuine person that has earned their good feedback, not a potential scammer.

Which is a good argument for doing away with buyer feedback altogether, customers like it, but there is no real need for it.

The problem with the old system was sellers who took umbridge at being left negatives for items arriving damaged or whatever the complaint was and left negatives simply because the buyer complained. If you were getting bad service as a buyer and then being abused for it you would quite rightly start shopping elsewhere.

campdave

I'd like to see an automatic negative for buyer on the completion of a NPB case. Other than that, I think the system is a good as it can be. It's perhaps weighted a little too much towards the seller, but I think this system is better than the previous system where buyers were worried about leaving negative feedback because a seller could tit-for-tat neg them back.

timbo58

I didn't say that there weren't also plenty of rogue sellers, so please don't pretend me pointing out that the massive lean in the buyers favour was unfair then means 'all sellers were righteous all the time'.

I would agree with campdave above NPBs are also a royal PITA!

Good luck to those sellers who can afford to have someone take goods and demand payment back unfairly and put that down to customer care: I am 99% of the time a buyer and 1% a seller, I try to be communicative, fair in postage rates and describe all items properly, I do recognise however there are plenty of people who think it's ok to claim a non arrival of an item and get their funds back also, I can't afford to lose said item and it's adding insult to injury to then also get a neg after being robbed.

Its unfair to expect a private seller to accept theft, perhaps ebay need to decide whom is a private seller and allow them to place fair feedback?

sillygoose

RFW wrote: »

Which is a good argument for doing away with buyer feedback altogether, customers like it, but there is no real need for it.

The problem with the old system was sellers who took umbridge at being left negatives for items arriving damaged or whatever the complaint was and left negatives simply because the buyer complained. If you were getting bad service as a buyer and then being abused for it you would quite rightly start shopping elsewhere.

Yes there is that potential, but over many years it never happened to me in practice. The seller would have to think of a justifiable reason for the negative feedback. Just as now sellers get inaccurate or unjustified feedback removed, perhaps if buyers could also appeal to have malicious feedback (if the seller could provide no proof for it) removed it would stop retaliatory feedback being used.

RFW

timbo58 wrote: »

I do recognise however there are plenty of people who think it's ok to claim a non arrival of an item and get their funds back also, I can't afford to lose said item and it's adding insult to injury to then also get a neg after being robbed.

If that happens frequently to any seller I'd suggest they were doing something wrong with their postage rather than assume they were dealing with liars and thieves.

It's way below 1% of my customers in over ten years who I would consider ever to have attempted to cheat me.

The myths that get built up from hearsay are quite different to the facts. The details of the opening post are incomplete, so any further details on that would be helpful.

RFW

sillygoose wrote: »

Yes there is that potential, but over many years it never happened to me in practice. The seller would have to think of a justifiable reason for the negative feedback. Just as now sellers get inaccurate or unjustified feedback removed, perhaps if buyers could also appeal to have malicious feedback (if the seller could provide no proof for it) removed it would stop retaliatory feedback being used.

Seriously? You want buyers to waste time appealing bad feedback, they'll just go and buy somewhere else.
No other place anywhere allows sellers to negatively rate buyers, I can't really see a point of them being rated positively either.

The seller boards always had threads of people boasting of the latest neg they left a whinging customer. Customers will always complain whatever you do, wherever you sell, if you don't like it don't ever sell anything. Selling carries a risk, buying should not unless the buyer knows about it before parting with funds.