Npower final bill confusion

BooTheMoneySaver

Just wondering if this has happened to anyone else and what actions were taken.

I am no longer with npower. Back in mid March I received the final gas bill and their accounts show that I was in credit after the final payment and a credit cheque was issued.

Today I received a reminder by post demanding a final payment of £101.49. I never received the initial bill, so had no idea what was going on. Managed to login to my closed account to see this bill. A second final bill was issued in mid April and the payment period of this bill covers the same period to a previous bill, which completely makes no sense.

Tried calling today, gave up after waiting 45 mins. Will try again after the weekend. Can npower issue a second final bill after the account is closed? And how can 2 bills cover the same period? Could it be that the previous calculations were incorrect and they've just discovered it and therefore issued a second final bill? If this is the case, do I have to pay this? So can't be bothered with npower. Given me so much grief in the past.

Thank you for any advice.

JSR

You need to compare the opening meter reading used by your new supplier and the final meter reading used by nPower. They should be the same on at least one of the final bills and that will be the correct one. If you do owe the money you will have to pay.

BooTheMoneySaver

The final meter reading on both the final bills are identical and also is the opening reading used by edf.

JSR

Hmm not sure then. What else is different between the first bill and the last bill other than the final amount?

BooTheMoneySaver

The first final bill covers the period 19th to 28th February, whilst the second final bill covers the period 26th January to 28th February. Already received a previous bill that overlaps from 26th Jan to 18th Feb. Therefore being charged twice for the same period.

reeac

BooTheMoneySaver wrote: »

The first final bill covers the period 19th to 28th February, whilst the second final bill covers the period 26th January to 28th February. Already received a previous bill that overlaps from 26th Jan to 18th Feb. Therefore being charged twice for the same period.

Sounds like a typical nPower mess up. I left them and went to Ovo in early April. They said that I'd be getting a final bill from them and gave a help line in case of difficulty in paying. In fact I'd been in credit for many months - perhaps I should given them a help line.

chanz4

reeac wrote: »

Sounds like a typical nPower mess up. I left them and went to Ovo in early April. They said that I'd be getting a final bill from them and gave a help line in case of difficulty in paying. In fact I'd been in credit for many months - perhaps I should given them a help line.

Or it could be the op gave a bad read or even an estimate was used by his new supplier, and they have asked for the final read to be re-estimated.

BooTheMoneySaver

Nothing to do With the final meter reading. The reading on both the final bills are identical and also is the opening reading used by edf.

chanz4

any dds prev included that were stopped?

25.6_Pre-contract_oblig

Hi BooTheMoneySaver,

I do sympathise. It is not easy dealing with npower and their 'broken system'.
We are seeing many bizarre issues reported here at MSE.
Your situation is, unfortunately, another 'case that should not exist'.

See the main thread for background and other bizarre issues.

Given that you have already checked the readings, I would write and make a Formal Complaint.

Follow the Complaints Procedure
http://www.npower.com/home/customerservices/contact-customer-services/complaints/

If you do want to phone, the npower Complaint Phone Number is 0800 316 9328.
Make sure you get a Complaint Number.

Best wishes,

25.6_Pre-contract_oblig

nPower

BooTheMoneySaver wrote: »

Just wondering if this has happened to anyone else and what actions were taken.

I am no longer with npower. Back in mid March I received the final gas bill and their accounts show that I was in credit after the final payment and a credit cheque was issued.

Today I received a reminder by post demanding a final payment of £101.49. I never received the initial bill, so had no idea what was going on. Managed to login to my closed account to see this bill. A second final bill was issued in mid April and the payment period of this bill covers the same period to a previous bill, which completely makes no sense.

Tried calling today, gave up after waiting 45 mins. Will try again after the weekend. Can npower issue a second final bill after the account is closed? And how can 2 bills cover the same period? Could it be that the previous calculations were incorrect and they've just discovered it and therefore issued a second final bill? If this is the case, do I have to pay this? So can't be bothered with npower. Given me so much grief in the past.

Thank you for any advice.

Hi BooTheMoneySaver,

This sounds a little odd - especially as you say you've already had a bill covering that period.

Can you email me your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL] and I can find out what's happened here?

Many thanks,

Adam