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Asda direct - dont use them
paulmapp8306
Posts: 1,352 Forumite
in Techie Stuff
Because there a pain when things go wrong 
I bought a Tab for my daughters 10th birthday. Arrived fine, stayed box'd for a couple of weeks then the big day arrived - there is an issue with the screen. Its not a big problem - hadnt noticed it when I checked it over - but it is an issue.
Contected Asda direct for a replacement - CANT HAVE ONE !!!!!
I can return the item for a full refund and then order a replacement. They will NOT send a replacement out to your local store for you to exchange there. If I wanted a refund Id have asked for a refund - I want a replacement.
Is this a problem? I think so - a big one. heres why.
1. Refunds take 3-5 days to actually get back in your bank/on your card - then you have to order a replacement. Firstly it may be out of stock by then, and secondly if its not it will have taken up to 10 days without your item before you have the replacement.
2. IF you have the funds to order the replacement without the initial money being back in your account (which many wont be able to do, especially given the cost of some items) it STILL takes 2 days or so for the replacement to arrive. Not as bad but still not good - especially in a case such as mine where it was a birthday present, and for a younger child.
3. If you dont want a "gap" without your goods, you can order a replacement - then when it arrives return the first item - IF its within 28 days of purchase at that time (probably will be, but not necessarily). The problem here is you have paid for two items - and if theres an issue returning the first your stuck with two items, having paid for both, one of which is faulty.
NON of these are acceptable in my eyes - however, I opted for option 3 as I did have the money on my credit card to cover the cost, and as I say its a young girls birthday present so didnt want that gap. I asked for a quick EMail from ADSA to confirm our conversation and what had been agreed JUST in case things went wrong - completely refused. I asked to speak to someone who might be able to help - and after 10 mins on hold was told they couldnt find a line manager could they give me a call back. Not happy but OK - and I made sure they knew I needed it that day due to the time frame. 2 days later NOTHING.
Maybe this is acceptable to some people, but I dont think so. Surly if they have the item in stock - which they did (its end of line and the only place I can still get it - hence my worry of no stock if I waited for the refund to be processed - completely apart from the gap issue), how hard is it to send the replacement to store for a swop? its not possible for me to end up with 2 and not send one back. It costs no more it delivery than sending 2 items as store delivery is free. Even if thats not possible - whats the issue with a confirmatory EMail - and why no call back.
After years of using Tesco direct, Amazon, Play etc with NO issues with any damaged/faulty goods - my first time with ASDA has shown how poor they are against their direct competitors.
Use then for Tech stuff at your peril.
I bought a Tab for my daughters 10th birthday. Arrived fine, stayed box'd for a couple of weeks then the big day arrived - there is an issue with the screen. Its not a big problem - hadnt noticed it when I checked it over - but it is an issue.
Contected Asda direct for a replacement - CANT HAVE ONE !!!!!
I can return the item for a full refund and then order a replacement. They will NOT send a replacement out to your local store for you to exchange there. If I wanted a refund Id have asked for a refund - I want a replacement.
Is this a problem? I think so - a big one. heres why.
1. Refunds take 3-5 days to actually get back in your bank/on your card - then you have to order a replacement. Firstly it may be out of stock by then, and secondly if its not it will have taken up to 10 days without your item before you have the replacement.
2. IF you have the funds to order the replacement without the initial money being back in your account (which many wont be able to do, especially given the cost of some items) it STILL takes 2 days or so for the replacement to arrive. Not as bad but still not good - especially in a case such as mine where it was a birthday present, and for a younger child.
3. If you dont want a "gap" without your goods, you can order a replacement - then when it arrives return the first item - IF its within 28 days of purchase at that time (probably will be, but not necessarily). The problem here is you have paid for two items - and if theres an issue returning the first your stuck with two items, having paid for both, one of which is faulty.
NON of these are acceptable in my eyes - however, I opted for option 3 as I did have the money on my credit card to cover the cost, and as I say its a young girls birthday present so didnt want that gap. I asked for a quick EMail from ADSA to confirm our conversation and what had been agreed JUST in case things went wrong - completely refused. I asked to speak to someone who might be able to help - and after 10 mins on hold was told they couldnt find a line manager could they give me a call back. Not happy but OK - and I made sure they knew I needed it that day due to the time frame. 2 days later NOTHING.
Maybe this is acceptable to some people, but I dont think so. Surly if they have the item in stock - which they did (its end of line and the only place I can still get it - hence my worry of no stock if I waited for the refund to be processed - completely apart from the gap issue), how hard is it to send the replacement to store for a swop? its not possible for me to end up with 2 and not send one back. It costs no more it delivery than sending 2 items as store delivery is free. Even if thats not possible - whats the issue with a confirmatory EMail - and why no call back.
After years of using Tesco direct, Amazon, Play etc with NO issues with any damaged/faulty goods - my first time with ASDA has shown how poor they are against their direct competitors.
Use then for Tech stuff at your peril.
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Comments
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Wrong section. You need Praise, Vent & Warnings.
In my opinion, you are making a drama out of nothing. Most retailers would do it in the same way.0 -
Yes, certainly nothing here that makes me think nobody else should buy from Asda.NiftyDigits wrote: »In my opinion, you are making a drama out of nothing. Most retailers would do it in the same way.
If an electronic item is for a gift, probably best to check it's condition well before giving it...0 -
paulmapp8306 wrote: »10 days without your item before you have the replacement.
10 days without your tab :eek: ... post here https://twitter.com/middleclassprob0 -
I am with the op, I ordered some kitchen stools and collected from nearest store which is a bit of trek. One was broken on unpacking at home but they have no system to replace defective item. Had to take the broken one back for refund and order another one.
Extra hassle because I had bought the original ones with a discount code that didn't apply to buying just one so had to call several times as I don't see why I should have to pay full price for the replacement one. Eventually got a refund of the difference.
Its not science fiction for a company the size of Asda to be able to send a replacement item to a store for a swap over is it?
Send new item to store as FOC, give to customer, shop verify returned item is broken and bin it, adjust stock on computer -1. DoneEuropean for 3 weeks in August, the rest of the year only British and proud.0 -
10 days without your tab :eek: ... post here https://twitter.com/middleclassprob
"and as I say its a young girls birthday present so didnt want that gap."
Problem is writing before reading not class.European for 3 weeks in August, the rest of the year only British and proud.0 -
Did read it ... didn't want to comment on a child not being able to cope without a tab.0
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Did read it ... didn't want to comment on a child not being able to cope without a tab.
I don't think its got anything to do with being able to cope without it, any kid is going to be disappointed not to have probably their main present on their birthday!European for 3 weeks in August, the rest of the year only British and proud.0 -
sillygoose wrote: »I am with the op, I ordered some kitchen stools and collected from nearest store which is a bit of trek. One was broken on unpacking at home but they have no system to replace defective item. Had to take the broken one back for refund and order another one.
Extra hassle because I had bought the original ones with a discount code that didn't apply to buying just one so had to call several times as I don't see why I should have to pay full price for the replacement one. Eventually got a refund of the difference.
Its not science fiction for a company the size of Asda to be able to send a replacement item to a store for a swap over is it?
Send new item to store as FOC, give to customer, shop verify returned item is broken and bin it, adjust stock on computer -1. Done
Some of the other comments on here are rather sad.
Erm....you decided to pick them up from the nearest store(which was a bit of a trek according to you). You had the option to inspect them before leaving the store. You didn't. If you did, you could have rejected the items and waited for the replacements.
As to your comment about the sad comments...I disagree. Some of them are quite amusing. Don't take it all so seriously.0 -
sillygoose wrote: »I don't think its got anything to do with being able to cope without it, any kid is going to be disappointed not to have probably their main present on their birthday!
Honestly, leave this one.0 -
NiftyDigits wrote: »Erm....you decided to pick them up from the nearest store(which was a bit of a trek according to you). You had the option to inspect them before leaving the store. You didn't. If you did, you could have rejected the items and waited for the replacements.
As to your comment about the sad comments...I disagree. Some of them are quite amusing. Don't take it all so seriously.
I don't think inspecting them was a realistic option as they require assembly and were in large packages with everything individually packed in reams of cardboard, bubble wrap, the broken part was not apparent until attempting assembly, not really practical to unpack and assemble at the CD counter of a small Asda
. Even so, had I found the problem I would have to reject the whole lot not just one due to their poor systems.
I have removed sad comment, disappointing would have been nearer.
Anyway all I can add is the experience left me far less likely to consider buying from Asda again, what is sad is they could fix this.European for 3 weeks in August, the rest of the year only British and proud.0
This discussion has been closed.
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