Would you expect a sweetener

motorguy

thebullsback wrote: »

what in your eyes is a problem customer Paul maybe you to Joe .cold it be one who dares to say hey there's something wrong with the item you od me was fantastic and perfect ??

Firstly i would be surprised if ANY salesman used the phrase 'perfect'. Possibly 'exceptional condition', 'excellent for year', but 'perfect' sets an expectation that no used car can meet.

A 'problem customer' is usually someone - and i've had very few - whos expectations are beyond what is reasonable for the car they've bought.

Jamie_Carter

thebullsback wrote: »

compensation Britain you must belong to the rich of the country who have used the compensation laws for generations and are now gutted because the secrets out and normal folk are now evoking there rights to the same laws that educated have used for years .
I agree tyres are very very delicate things ...however in the thirty four mile I drove the vehicle I did not kerb or damage them ..fact.
why do i think i need a sweeter.Why does the dealer charge me £70 per hour labour when the skilled man doing the labour gets £8.40 ?

You don't have to be rich to be fed up with the compensation culture, that is pushing prices up for all of us, just because of the greed of a few.

So all of a sudden they have charged you now have they?

thebullsback

wrong on a few points there jamie .Fault was after a couple of days and only 34 mile plus not kerbed or skidded.Balance weight may have dropped off but 5 times to discover this ??
No wonder I'm after a sweetener

Jamie_Carter

thebullsback wrote: »

why should I pay for your dead time?everyone knows watches and rings are the jewellery trades pot of gold

You pay for dead time because the garage would no longer exist if they didn't cover all their overheads. And then where would you take your car for the next repair?

Jamie_Carter

thebullsback wrote: »

Er Joe why should i fix a faulty car iv just been sold ?Do you sell faulty watches and then expect your customer to fix it themselves ?

Because warranties don't cover tyres.

thebullsback

well the words immaculate and perfect were used ,some people will say anything for a sale .I blame commission based salary .
did you deal with your non compliment customers in professional way paul ??

motorguy

thebullsback wrote: »

No wonder I'm after a sweetener

So lets get this straight :-

They fixed the problem
You got 2 brand new tyres
The brand of tyres arent Original Equipment spec, so you're going back to demand they replace these tyres with Continentals.

AND you want a sweetener too?

:rotfl:

thebullsback

Because warranties don't cover tyres.
It does if it makes MY wheels wobble paul

thebullsback

jamie i mean sorry paul

motorguy

thebullsback wrote: »

well the words immaculate and perfect were used ,some people will say anything for a sale .I blame commission based salary .
did you deal with your non compliment customers in professional way paul ??

Yup. To too high a standard if i'm honest. The problem with the motor trade these days is that people want the cheapest, but they want the highest standards too. Very hard to make money within those parameters.