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meer53

Perelandra wrote: »

I have some sympathy with the OP on this one.

With most companies, I'd agree with the posts above- it's down to the buyer to notice. But Which?, given the criticism it makes of aother companies, should behave differently.

Just my opinion, ofc.

Why should they behave differently ? They provide a service which their customers pay monthly for, what would you like them to do differently ?

anoncol

Been_Had wrote: »

again another trouble with the modern world, it was all on line, we only had a text once a month saying to statement is ready and as we know we weren't using it we didn't bother to log on!

The modern world makes it so easy to check your statements as well. Just more excuses.

anoncol

Perelandra wrote: »

I have some sympathy with the OP on this one.

With most companies, I'd agree with the posts above- it's down to the buyer to notice. But Which?, given the criticism it makes of aother companies, should behave differently.

Just my opinion, ofc.

They are very up front about their service. How is Which supposed know the OP wants to actually cancel their subscription?

matttye

Perelandra wrote: »

I have some sympathy with the OP on this one.

With most companies, I'd agree with the posts above- it's down to the buyer to notice. But Which?, given the criticism it makes of aother companies, should behave differently.

Just my opinion, ofc.

Sorry, but what kind of self-respecting company would continually pester its' customers by saying "Excuse me, do you still want to be a member? Don't forget you can cancel at any time."

Almost every company acts this way; you give them continuous payment authority and they continue to charge you until you cancel your instruction.

cjez_2

I feel sympathy but at the same time look at it from their perspective- they have thousands of customers to deal with and if you don't contact them how can they know there's an issue? You are one person with bills that are your responsibility to deal with.

dalesrider

Perelandra wrote: »

I have some sympathy with the OP on this one.

With most companies, I'd agree with the posts above- it's down to the buyer to notice. But Which?, given the criticism it makes of aother companies, should behave differently.

Just my opinion, ofc.

They only slag other companies off. Yet are happy to do the self same thing themselves...
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