Fed-Ex final notice without any invoices first

Legacy_user

Hope this is in the right area, looked for a while for te right place.

I asked fed ex to send a parcel for me in January. they sent me round all sorts of places. in the end i think I managed to get the courier to come by phoning them. I gave my credit card details over th phone and the courier came next day. The guy was incredibly rude. probably the rudest service man I have ever dealt with. in the end I asked if he needed to check my credit card to make sure it was charges, he said no, and said we were done.
So I forgot about it. just a week ago, I received a 'FINAL NOTICE' of payment to fed ex. I hadn't had any communication from them since the driver. I had no online account or any email or any details whatsoever. only the tracking number for the parcel.
So I sent them an email telling them that I expected them to send me the original invoice and an explanation as to why they didn't charge my credit card. I stipulated that unless I receive these things within a week, they are formally waiving their claim to the outstanding balance. I received an acknowledgement email and then waited. I received no response from them. saturday I received a letter from a debt collector.
I sent an email to them referring them to my email and the acknowledgement email.
I then got an email today stating that he had attached the invoice and gave me instructions of who to pay.
there was nothing attached to the email and no indication of an outstanding balance so I replied to him thanking him for confirming that the outstanding amount was zero.
He just sent me an email with a digital copy of an invoice that looks like what i should have originally gotten from fed-ex but have not seen hide nor hair of. it could be a mockup though and it's not from fed-ex.

I have also sent fed-ex an email pointing out that they did not reply, therefore waived their claim and also to point out they had breached the data protection act by giving my personal data to a third party without my consent.

MamaMoo_2

Pretty sure you can't just make them waive their fees.
Tbh, you sound like you've been a bit of a nightmare. Yes, they made some mistakes, but at the same time, did you not check your credit card to see if you'd been charged?

Jakg

tremault wrote: »

I have also sent fed-ex an email pointing out that they did not reply, therefore waived their claim

That's not how it works.

I am formally serving you notice that unless you hereby send form Jakg#142 within the next 7 days you are formally giving me your house.

wealdroam

tremault wrote: »

...to point out they had breached the data protection act by giving my personal data to a third party without my consent.

But, but, but... you did give your consent.

You agreed to their T&Cs, which say (amongst other things)...

21.5 – By submitting personal data to the Carrier the Shipper consents to:

21.5.1 – the Carrier using this data for the purpose of the Carrier (or its agents or subcontractors) performing their obligations in providing its service;

21.5.2 – the Carrier, in its sole discretion sharing this personal data with (i) FedEx Corporation, its subsidiaries and/or branches which may be located either inside or outside the EEA (by way of example, including Federal Express Europe Inc, Federal Express Corporation and FedEx Corporation which are companies registered in the United States and with operations located around the world) (‘FedEx Group’);

21.5.3 – Third party service providers such as agents or subcontractors of the Carrier (‘Third Party Contractors’).

The debt collectors are agents of the carrier.

Buzby

Sorry - but the rudeness of the driver has no relevance. Further, you are obliged to pay for the services you contracted. A credit card number is just that - a number. Unless the courier takes payment you are not discharged from your obligation to pay.

You will be pursued by a DCA until you provide full payment, so rather than make up arbitrary 'rules' that are not binding on anyone - assuming they delivered the package, you have no complaint.

System

I appreciate your feedback guys.

It's not that I am not capable of paying for the services rendered, it's not that I disagree with the concept of paying for services rendered, I'm just really struggling with the idea of being served a final notice without first getting any other invoice or anything.

It just really stinks to think about giving them money after they threatened me without reasonable cause to.
I mean, if they don't ask for payment or give me an address or something to pay them, then how could I pay them? then they open up a dialogue with a legal threat. Just makes me really really not want to give them anything.
If push comes to shove, I'll just charge it to my credit card, but I'd rather not, do you understand where I am coming from?

MamaMoo_2

tremault wrote: »

I appreciate your feedback guys.

It's not that I am not capable of paying for the services rendered, it's not that I disagree with the concept of paying for services rendered, I'm just really struggling with the idea of being served a final notice without first getting any other invoice or anything.

It just really stinks to think about giving them money after they threatened me without reasonable cause to.
I mean, if they don't ask for payment or give me an address or something to pay them, then how could I pay them? then they open up a dialogue with a legal threat. Just makes me really really not want to give them anything.
If push comes to shove, I'll just charge it to my credit card, but I'd rather not, do you understand where I am coming from?

We'd all get out of paying if we could. Point is, you can't.
You used the services, you owe the money.
You may have had a much better response had you not gone in all guns blazing and with all the attitude.
I suggest you send a letter along the lines of "I have not yet received your invoice, however if you could supply a hard copy to my home/business address and confirm the amount via email/phone I will be happy to pay. Until this information has been sent, I request that you halt all debt collection attempts."

visidigi

tremault wrote: »

I appreciate your feedback guys.

It's not that I am not capable of paying for the services rendered, it's not that I disagree with the concept of paying for services rendered, I'm just really struggling with the idea of being served a final notice without first getting any other invoice or anything.

It just really stinks to think about giving them money after they threatened me without reasonable cause to.
I mean, if they don't ask for payment or give me an address or something to pay them, then how could I pay them? then they open up a dialogue with a legal threat. Just makes me really really not want to give them anything.
If push comes to shove, I'll just charge it to my credit card, but I'd rather not, do you understand where I am coming from?

Who did you actually ring to engage their services? Themselves or a third party? Something doesn't add up as FedEx take credit card details over the phone for payment - where they do an authorisation on the card, and charge the card for the full amount after delivery has been completed.

Where was your shipment going? Could it be this charge is for duties and taxes? Have you checked to see if FedEx did charge your card for the shipping?

You can reach them on live chat in working hours via http://www.fedex.com/gb/helpme/

You need to drop the idea you can set deadlines on a company otherwise they waive their right -you simply are empty threating with such an approach.

System

visidigi wrote: »

Who did you actually ring to engage their services? Themselves or a third party? Something doesn't add up as FedEx take credit card details over the phone for payment - where they do an authorisation on the card, and charge the card for the full amount after delivery has been completed.

Where was your shipment going? Could it be this charge is for duties and taxes? Have you checked to see if FedEx did charge your card for the shipping?

The shipment went to South Korea.
I didn't check through every single charge on my statement, I was starting a job and what with the charges of the airport, the different currency conversions and all that, my statement has looked like a mess for a while.

yes I rang Fed-Ex themselves. after going through their website process, that not working, phoning different departments etc. I finally got through to somebody who would take my order. I gave them my details as you have mentioned, as far as I was aware, they took my details in order to charge me for the service. The driver seemed to confirm that.

unholyangel

tremault wrote: »

The shipment went to South Korea.
I didn't check through every single charge on my statement, I was starting a job and what with the charges of the airport, the different currency conversions and all that, my statement has looked like a mess for a while.

Most online accounts allow you to search by name or date. Alternatively, why not call your bank and ask? Giving them the approximate date and amount it wouldve been for?

I think what the above poster was asking is "since receiving these demands for payment, have you not checked to see whether they took the payment?"

System

actually, no I haven't checked specifically.
It seems stupid actually.. I sort of assumed that they hadn't taken the payment and were now blaming me for their failure. but maybe they messed up even worse that I thought. I should check on it tomorrow. thanks.