Fed-Ex final notice without any invoices first

unholyangel

tremault wrote: »

actually, no I haven't checked specifically.
It seems stupid actually.. I sort of assumed that they hadn't taken the payment and were now blaming me for their failure. but maybe they messed up even worse that I thought. I should check on it tomorrow. thanks.

Let us know how you get on.

visidigi

tremault wrote: »

actually, no I haven't checked specifically.
It seems stupid actually.. I sort of assumed that they hadn't taken the payment and were now blaming me for their failure. but maybe they messed up even worse that I thought. I should check on it tomorrow. thanks.

All these accusations about how bad they are when you haven't even checked?

How much was the item worth that you sent to South Korea? What was it declared at? You would have needed to fill out the paperwork so what value did you write?

FedEx don't charge until the item is delivered - usually within a few weeks.

System

Hmm,, well I am a consumer, I am expected to be disorganised and fallible :P
They are supposed to have systems to keep on top of these sorts of things, I am not really expected to have that kind of thing.
but anyhow I do keep all my statements, I just don't pore over them when i receive them so I just had a look now and it doesn't appear that Fed-Ex have charged my card.
So I sent them an email asking for a hard copy (Thanks visidigi !) ad I got a reply by email with a digital copy of the invoice attached.
I don't really feel too good about it, I would prefer that they do the proper thing and just send me an original invoice as they should have.
I'm thinking I should send the same email again.

comeandgo

Am I missing something here - why dont you print off the digital invoice and you will have a hard copy.

System

visidigi wrote: »

How much was the item worth that you sent to South Korea? What was it declared at? You would have needed to fill out the paperwork so what value did you write?

the value was roughly £100. it was important documents so they don't have a commercial value, just a production and admin cost.

System

comeandgo wrote: »

Am I missing something here - why dont you print off the digital invoice and you will have a hard copy.

I would have to buy a printer to do that.

wealdroam

tremault wrote: »

I'm thinking I should send the same email again.

I'm thinking you should send them a letter... a real letter in an envelope.

ValHaller

tremault wrote: »

I sent them an email telling them that I expected them to send me the original invoice

Reasonable. You should expect an invoice from the supplier whom you contracted to do the work. If they do not produce this, it is grounds to defend any court claim.

tremault wrote: »

and an explanation as to why they didn't charge my credit card.

You have no right to this, although it is fair enough

tremault wrote: »

I stipulated that unless I receive these things within a week, they are formally waiving their claim to the outstanding balance

This makes you look foolish in the extreme. They have 6 years to take you to court for their money.

visidigi

tremault wrote: »

I got a reply by email with a digital copy of the invoice attached.
I don't really feel too good about it, I would prefer that they do the proper thing and just send me an original invoice as they should have.
I'm thinking I should send the same email again.

Why on earth would you do that? the digital copy was sent to you, what difference does having it in paper make to you? Think of the tree's you're saving.

Its highly likely they did send you an invoice, but they/royal mail/you have misplaced it. They have sent you a copy of it, so theres nothing stopping you paying it.

tremault wrote: »

the value was roughly £100. it was important documents so they don't have a commercial value, just a production and admin cost.

If a document has a value above 0 then it has a value. When you declare if the document has no value you declare it as 'No Commercial/Customs Value' If it has a value then you have to declare the type of documents they are and what their value is. e.g. Commercial Contract - £100

tremault wrote: »

I would have to buy a printer to do that.

You don't need to print it, I don't see what difference it makes.

You have a copy of the bill, you can pay it, if you don't want to then the debt collectors will continue, given its been 4 months since you shipped the item.

FedEx have had a problem charging your card for whatever reason - they've sent you a letter which has gone missing. They passed it to debt collectors, you were then aware, you asked for an invoice you got it and now because you haven't been sent it on paper you want to email them again?

Sorry, but I can't see the point.

System

visidigi wrote: »

Why on earth would you do that? the digital copy was sent to you, what difference does having it in paper make to you? Think of the tree's you're saving.

FedEx have had a problem charging your card for whatever reason - they've sent you a letter which has gone missing. They passed it to debt collectors, you were then aware, you asked for an invoice you got it and now because you haven't been sent it on paper you want to email them again?

Sorry, but I can't see the point.

The first communication I have gotten from them since I gave them my credit card information and had a horrible expereince with an extremely rude driver, was a legal threat. I'd say I have a right to be a bit snickety.
If the first invoice was in fact sent out, but I didn't get it, why wasn't a second invoice sent? no, all I got was a FINAL NOTICE. very unpleasant. I thought you understood that?
I don't know why you seem to be responding to me in a way that feels negative.

as Valhaller said, it is reasonable to expect an invoice before getting legal threats. I admit I did try and be a bit clever with my initial responses to them but since hearing your advice I am being reasonable and asking for an original invoice.

it's a matter of principle as well. this kind of company should not be allowed to get away with something like this because they will do it again to somebody else. anyone on this website should be all too familiar with how these organisations behave.

anyway, I got a reply to that second email. they have sent out physical copies in the mail. Once I get those I will pay them.
All I expect is a modicum of civility.