Fed-Ex final notice without any invoices first

visidigi

tremault wrote: »

The first communication I have gotten from them since I gave them my credit card information and had a horrible expereince with an extremely rude driver, was a legal threat. I'd say I have a right to be a bit snickety.
If the first invoice was in fact sent out, but I didn't get it, why wasn't a second invoice sent? no, all I got was a FINAL NOTICE. very unpleasant. I thought you understood that?
I don't know why you seem to be responding to me in a way that feels negative.

as Valhaller said, it is reasonable to expect an invoice before getting legal threats. I admit I did try and be a bit clever with my initial responses to them but since hearing your advice I am being reasonable and asking for an original invoice.

it's a matter of principle as well. this kind of company should not be allowed to get away with something like this because they will do it again to somebody else. anyone on this website should be all too familiar with how these organisations behave.

anyway, I got a reply to that second email. they have sent out physical copies in the mail. Once I get those I will pay them.
All I expect is a modicum of civility.

They are not to know the first thing you got was a final notice. Unless you inform them of this, which I assume you did , at which point they apologise and you get your invoice. Which I assume they did and you did.

Your desire for civility is amicable, but at the same time your approach was not amicable, you can't have it both ways.

I was negative towards your attitude as it seemed to be obstructive for the sake of it.

unholyangel

I realise you dont like what has happened. But, I agree with the above......it seems like you're deliberately trying to be as awkward as you can.

If you dont think you are being awkward, perhaps consider the fact that you were expecting them to charge your card without receiving a paper invoice the first time. You were willing for them to do this.

Why all of a sudden is payment without an invoice now impossible for you?

Not meaning to sound like i'm getting on at you. Just trying to get you to see your actions from an outsiders perspective.

System

Crocoduck wrote: »

Why should they? Maybe you didn't receive the invoice, which is unfortunate (maybe they should have FedEx'd it). From their side though they sent the invoice, you didn't pay so you got a stern letter telling you that the payment was overdue. Standard procedure, I don't see why you'd expect to receive multiple invoices? Give them a call, pay what you owe and all this goes away.

How can you be so sure they sent an invoice?
You say this as though you were there to witness them actually sending it.
standard fair for any situation I've had like this in the past includes a first request, second request then final notice. it doesn't make sense to send a final notice and threat of legal action without first making sure the customer is actually aware you are requesting money.

visidigi

tremault wrote: »

How can you be so sure they sent an invoice?
You say this as though you were there to witness them actually sending it.
standard fair for any situation I've had like this in the past includes a first request, second request then final notice. it doesn't make sense to send a final notice and threat of legal action without first making sure the customer is actually aware you are requesting money.

What you are missing is that FedEx did an authorisation when you placed your order over the phone and then it failed when they came to charge. Thats the problem that caused the consequential issue...