MSE News: Thousands of Santander mortgage holders could get payouts after blunder

Jed_Exodus

Wonder what's happened to the two people who have deleted their accounts, they provided some good info. Anyone suspect Santander have agreed compensation with them providing they deleted their accounts. Maybe the mods can help?

TheMightySwordfish

We are still here, and helping as much as we can.....no deals done, just worried that we had stepped over a line.

TheMightySwordfish

Bit of a strange request, bear with me.
On your first letter from Santander will be a "Letter Reference Number"
A letter and three numbers.
Would like this info just so we can see what people have got from Santander.

TheMightySwordfish

Thanks Two steps forward.
Hopefully this will help get a bigger picture of the situation and make it clearer for all of us.

Phill_-_Liverpool

TheMightySwordfish wrote: »

Bit of a strange request, bear with me.
On your first letter from Santander will be a "Letter Reference Number"
A letter and three numbers.
Would like this info just so we can see what people have got from Santander.

I rang Santander this morning after receiving my letter and they tried to bully me into making my complaint over the phone, i was on the phone for about 5 mins explaining that i would rather a complaints form. Eventually they caved and thet are sending me a form through the post, will there be anyone here who can guide me through it when it arrives??

oh my letter reference is M005

TheMightySwordfish

I'm surprised you had to battle so much. We should be here to help with questions that arise once you get the questionnaire.

Thanks for the ref no.

RavenRae

I must say when I phoned for the questionnaire I was expecting an argument. The girl on the phone mentioned she could go through the questions over the phone and I just said no thank you I don't have all my details to hand or the time.

She was very polite, said OK I'll send the form out for you and that was that.

I was rather shocked.

almond

I don't think Santander will be watching but we could start another thread and miss part of name out sanxxxder , that's what the girls on grab it do, when posting mistakes at supermarkets. only a daft thought

almond

Two_steps_forward... wrote: »

It would seem that I have been naughty and deleted all my old posts. This means I won't be able to post links again for a while...

What is 'Grab It'?

omg you have,nt lived ! its grab it while you can board
we nearly made tesxo bankrupt a few years ago, with our spreadsheets when dtd was on, made all the papers, the girls
are clever we just made sure we cover our tracks, you know normal women stuff :j

TheMightySwordfish

Two Steps deletes......Almond covers her tracks.

Santander doesn't stand a chance!