MSE News: Thousands of Santander mortgage holders could get payouts after blunder

almond

I am 01 on letter

TheMightySwordfish

Dare I say this but of the 270,000 who are "Affected, but not affected" do they become affected if they complain??

TheMightySwordfish

Two_steps_forward... wrote: »

No, no. They will merely say it is an 'affectation'

To them or me? Discuss lol

mrb1972

To anyone who is requesting a form were you on a fixed or standard mortgage at the time?

The letter I got says only people on SVR would have been affected? confused!!

TheMightySwordfish

Also to clear up.....This isn't about the SVR rate it's the raising of the maximum they could go to if they wish. The SVR is made up of the BASE RATE 0.5%, Santanders rate above this 4.49% (I think)

The total at the moment is 4.99% but the Cap margin max is above this.

almond

mrb1972 wrote: »

To anyone who is requesting a form were you on a fixed or standard mortgage at the time?

The letter I got says only people on SVR would have been affected? confused!!

I was on fixed , the reason we believe we have been affected is we weren't told about increase and being able to have the option to leave, ask for a form its not going to do any harm

almond

just had two letters of Santander this morning,
1st one wanting form back in next 10 days,
2nd saying its taking longer than thought to investigate the issue
just rang and gave them a mouth full, I am going to post form now

TheMightySwordfish

I wonder why it's taking longer thought?*Innocent Face*

me03

Hi all

I am new to the forum and would just like to say thank you for this thread.

I also received a letter around a month ago (M001) and wasnt sure what to make of it but decided to hang onto it as I figured they wouldnt send out something like that unless they had been at fault!

I have looked into my mortgage statments/letters etc and typically the 2008/09 statements I cant find to get any information from.

On one of our letters it does state that when we moved house in 04 we were tied into our mortgage til 2010 and the typical charges apply (£3500 to leave etc) although I am not really sure about which type etc (Im the type who just looks for the cheapest and says yes!!)

I do remember a rise around that time and then in Sep 09 we started to get into financial difficulty due to a drop in my wages and Santander put us on an interest only for 2 years. (We are fully up to date now though and im sure the price hike at the time really didnt help our circumstances!)

Do you think that I should ask for a questionnaire to look at or try to find out more information about our mortgage at the time? and also would the fact that in late 09 they allowed us to drop to an interest only affect our chances if santander had done something wrong?

Many thanks for any replies in advance.

TheMightySwordfish

Get on the blower and get them to send the questionnaire asap. Especially as you had to go to an interest only for a bit. Get 'er done.