MSE News: Thousands of Santander mortgage holders could get payouts after blunder

almond

still no reply from mse just wanted to keep this on front page

almond

lets try and keep it on front page I don't mind checking on a morning

Former_MSE_Helen

Hi guys,

I imagine lots of people have to come to this thread without realising MSE published a news story on this issue at the time.

Here's a link to our story: Thousands of Santander mortgage holders could get payouts after blunder

Hopefully this will help with some of the questions you may have.

Best wishes,
MSE Helen

mac24

What's going on here? Where are the messages from yesterday???

almond

I am sure we had 5 pages when I lasted looked

almond

looks like both the people that were posting have gone and are no longer members

merrydance

A bit of a weird one. I phoned Santander last week and was advised that I did not qualify for any compensation, so I just accepted it. Then on Friday I received a phone call from them saying that they had listened to the phone conversation I had with one of their staff and that perhaps I did not understand what she was trying to say to me. They wanted to go through the questions on the phone, but I requested a form to be sent to me instead. Sounds a bit fish to me!

almond

merrydance wrote: »

A bit of a weird one. I phoned Santander last week and was advised that I did not qualify for any compensation, so I just accepted it. Then on Friday I received a phone call from them saying that they had listened to the phone conversation I had with one of their staff and that perhaps I did not understand what she was trying to say to me. They wanted to go through the questions on the phone, but I requested a form to be sent to me instead. Sounds a bit fish to me!

shows Santander haven't got an idea, fill the form in watch what you are doing with question d2

Phill_-_Liverpool

I was simply going to compose a 3 point letter along the lines of

1) not made aware of implications
2) I was denied the option to move my mortgage
3) was not clear that for 3mths there would be no ERC

Am I better to ring them up and ask for a complaint form/questionnaire?

Phill_-_Liverpool

Two_steps_forward... wrote: »

This is what we recommend;

You must have a letter from Santander saying you might have a valid claim, this is designed to confuse as you will probably feel that you are ineligible after reading it. These are being sent out over a 6 month period.

Ring them and insist that you want to make a claim, eventually if you persist they will ask you to complete a form over the phone.

Do not do this, the form is too complex and needs consideration. Insist on being sent a form. This has a unique registration code, specific to your claim.

When you receive the form check very carefully that the information written on it is COMPLETELY correct.

Sorry, forgot to mention that I have received one of the letters. You are right, the letter basically has bullet points/explanations then ends with "this did not affect your mortgage or we do not believe customers were disadvantaged"

I will ring later this morning and request a form, Dont be surprised to see me back here with a bucket load of questions!!:doh:
Thanks for your response,