Ebay experts - where do I stand?

Haffiana

Have you actually tried the top on? Is it a size 14 despite what the label says?

Are you unable to wear it because you have an aversion to what the label says, or because it is in fact too big? You say you wouldn't have bid if it was described as "labeled 16, more like a 14".

Because if it is actually a size 14 despite the label, then it is as described. It is a size 14. The label is wrong, not the item listing.

nickyhutch

Haffiana wrote: »

Have you actually tried the top on? Is it a size 14 despite what the label says?

Are you unable to wear it because you have an aversion to what the label says, or because it is in fact too big? You say you wouldn't have bid if it was described as "labeled 16, more like a 14".

Because if it is actually a size 14 despite the label, then it is as described. It is a size 14. The label is wrong, not the item listing.

Yes, I've tried it on and yes, it's too big. I have an aversion to wearing clothes that don't fit, whatever the label.

chickywiggle

sell it on and leave a neg (as per above advice)

sharnad

raise a snad and see wgat sge says she will have to refund org postage and price of top ebay do sometimes give you return postage

bxboards

nickyhutch wrote: »

I have sold around 6 of these tops all same style and all fit size 14 that is the reason for the listing

Is this seller selling a lot of brand new items of the same type?

If so, they may be a business seller, and if so they must accept returns, and cannot withhold postage.

The selling a lot makes them sound like they could be an unregistered business seller.

martindow

I would have thought this could go as a large letter if it was laid out flat and kept thinner than 25mm/ about 1 inch.

pulliptears

I'm a stubborn sort and I'm afraid your sellers comment of "I will only refund cost of item not postage, as I don't usually accept returns" would be like waving a red rag in front of a bull with me.

I'd be inclined to show her that yes, YOU WILL refund the full cost and YOU DO accept returns and if she continued to be arsey I'd show her what negative feedback looked like as well.

I'd pay a few quid to teach her a lesson personally.

nickyhutch

pulliptears wrote: »

I'm a stubborn sort and I'm afraid your sellers comment of "I will only refund cost of item not postage, as I don't usually accept returns" would be like waving a red rag in front of a bull with me.

I'd be inclined to show her that yes, YOU WILL refund the full cost and YOU DO accept returns and if she continued to be arsey I'd show her what negative feedback looked like as well.

I'd pay a few quid to teach her a lesson personally.

Hello again - an update. Pullip - that's exactly how I felt, so I stood my ground. She's flat out refused to accept that she was wrong, and offered half postage as a refund, which I refused just on principle. I just now escalated the case, and received an email within 5 minutes from ebay to say they'd refunded me.

Thanks everyone for your input - I'm £4.49 richer!

Oh! What do I do with the top? I'll be out of pocket again if I send it back

Valli

Hiya Nicky

From your OP is sounds like she's running a business (ie selling multiples of the same item) so I have a feeling she's actually breaking e bay's rules by NOT accepting returns, I think. If she has misdescribed she should pay return postage.

*waits for an expert*

soolin

nickyhutch wrote: »

Hello again - an update. Pullip - that's exactly how I felt, so I stood my ground. She's flat out refused to accept that she was wrong, and offered half postage as a refund, which I refused just on principle. I just now escalated the case, and received an email within 5 minutes from ebay to say they'd refunded me.

Thanks everyone for your input - I'm £4.49 richer!

Oh! What do I do with the top? I'll be out of pocket again if I send it back

If it was a no fault return then you can charity shop it or whatever you want. Personally I would keep it for a bit just in case seller sends the money to return it, but realistically I think it is likely she will just let this drop now.