Ebay experts - where do I stand?

nickyhutch

Hi. I have a problem with an item I bought and just wondered what you think about the response I've had from the seller.

Briefly, I bought a top, described as a size 14. It arrived, and it's labeled as a size 16, so is too big for me. I contacted the seller, asking for a refund, and she said:

'Hiya You can return it if you choose, however I will only refund cost of item not postage, as I don't usually accept returns. I have sold around 6 of these tops all same style and all fit size 14 that is the reason for the listing. Please advise what you would like to do? Cheers'

My feeling is that the top isn't as described, so she should be refunding postage (£3.50) as well as the 99p the top cost, and that she should have stated something like "labeled 16, more like a 14" in the listing (and I wouldn't have bid!). I know, I know, it's pennies, but the top is of no use to me.

Any comments?

lindseykim13

Hi if you open a case the seller will be forced to refund your total payment including the postage you paid. However you will not be refunded the return postage which is likely to be quite a bit with the new royal mail prices so it might not be worth your bother to send it back.
Perhaps list it yourself and enjoy leaving the seller a well deserved neg.

nickyhutch

lindseykim13 wrote: »

Hi if you open a case the seller will be forced to refund your total payment including the postage you paid. However you will not be refunded the return postage which is likely to be quite a bit with the new royal mail prices so it might not be worth your bother to send it back.
Perhaps list it yourself and enjoy leaving the seller a well deserved neg.

I thought I was right but yes, the sending back puts me out of pocket along the line... It's only pence,, but it's the principle.

Thanks for your reply.

Brooker_Dave

Eat loads of cakes, it will fit then.

ballisticbrian

It's only pence,, but it's the principle.

Have you been to the post office lately? It could be four or five quid depending on how it packs flat or not.

Contains_Mild_Peril

If it was a recent purchase and the p&p paid was £3.50, I assume it can be packed to "small parcel" size and posted for £2.60 (untracked, which I'd probably risk for a low value item).

maestro2001

Personally, I wouldn't risk sending untracked if you are returning an item. I did this once and the seller claimed not to receive it and because I didn't have a tracking number I didn't get the refund.

nickyhutch

ballisticbrian wrote: »

Have you been to the post office lately? It could be four or five quid depending on how it packs flat or not.

I meant that if I just keep it (chuck it away, because it's too big), I've not lost much.

nickyhutch

Contains_Mild_Peril wrote: »

If it was a recent purchase and the p&p paid was £3.50, I assume it can be packed to "small parcel" size and posted for £2.60 (untracked, which I'd probably risk for a low value item).

It was £2.60, packed into a small cube rather than flat.

starrybee

I wouldn't risk untracked with a seller who's already being a bit funny about giving a full refund.

For the cost of sending it back, I would just try and sell it on myself and give her low stars for communication/description.

lemontart

you could sell on ebay yourself or see if you have a local facebook group for selling it