Reclaim Unfair Bank Charges article discussion Part II

lindilou39

tractorman wrote: »

I eventually after complaining to the appropriate authority got my six years bank charges details from the Bank and put in a claim for all charges plus interest totalling £855.57. I received a letter this morning advising me that the responsibility to maintain the account was mine and tht the charges were well publicised. It then goes on that the Office of Fair Trading in April produced a Statement of Principles relating to Credit Card default fees to protect consumers from being charted unfair amounts. HBased on the comments in the OFt Statement the banks default fees hve subsequnetly been redued to £12 which the bank considerreasonable. In view of this the bank have sent a cheque for £242 being an ex gratia payment and it does not accept liability. I feel this is only a fraction of what I feel they owe me, WHAT DO I DO NOW. DO I WRITE BACK SAY I WILL NOT ACCEPT THE CHEQUE AND AM TAKING THE MATTER TO THE OMBUDSMAN, DO I CASH THE CASH BUT WRITE BACK AND SAY I AM ONLY ACCEPTING THIS AS A PARTIAL PAYMENT AND GO TO THE OMBUDSMAN.

pLEASE HELP ME ON THIS.

if you count up the amount of charges (being the amount of times they have charged you) lets say for instance 20 times, then you deduct 20x12 that should give you the amount left to claim.

clb1

Thanks Edinburghlass, think I might try that. Not gonna let the thieving swines get away with it!

Edinburghlass_2

tractorman wrote: »

I eventually after complaining to the appropriate authority got my six years bank charges details from the Bank and put in a claim for all charges plus interest totalling £855.57. I received a letter this morning advising me that the responsibility to maintain the account was mine and tht the charges were well publicised. It then goes on that the Office of Fair Trading in April produced a Statement of Principles relating to Credit Card default fees to protect consumers from being charted unfair amounts. HBased on the comments in the OFt Statement the banks default fees hve subsequnetly been redued to £12 which the bank considerreasonable. In view of this the bank have sent a cheque for £242 being an ex gratia payment and it does not accept liability. I feel this is only a fraction of what I feel they owe me, WHAT DO I DO NOW. DO I WRITE BACK SAY I WILL NOT ACCEPT THE CHEQUE AND AM TAKING THE MATTER TO THE OMBUDSMAN, DO I CASH THE CASH BUT WRITE BACK AND SAY I AM ONLY ACCEPTING THIS AS A PARTIAL PAYMENT AND GO TO THE OMBUDSMAN.

pLEASE HELP ME ON THIS.

As the Clydesdale/Yorkshire in particular tend to assume that by cashing the cheque you have accepted their offer so rather than keeping it in part payment, tear up the cheque and send it back and tell them you will be continuing to court for the remainder.

The FO are not taking on further cases so if you go down this route you will need to file a claim with the courts. Please read Martin's Emergency Guide for further information/help.

http://www.moneysavingexpert.com/reclaim/oft-bank-charges

newcook

newcook wrote: »

morning!!!!

I know that when we send the letter threatening court we have to give 14 days notice but is it the same the other way round??

I missed one of my re-payments and their solicitor sent a letter saying I had 7 days from the date of the letter (so really I only had 5 days including the weekend). is this right????

thanks in advance!

bump?!

lindilou39

newcook wrote: »

bump?!

yours and their timescales are yours and their timescales...If for instance you are going down the court route..you can give them the minimum of 7 days notice as they can you, unfortunately.

newcook

lindilou39 wrote: »

yours and their timescales are yours and their timescales...If for instance you are going down the court route..you can give them the minimum of 7 days notice as they can you, unfortunately.

thanks for that - I didnt know if there was a minimum timescale they could threaten you with

lizl

My son wrote a cheque for £70 it wasn't cashed for a while and he withdrew £60 from an ATM, three days later the cheque was taken from his account which left him £10 over drawn. He doesn't have an overdraft and has never been overdrawn before. He wrote to the Nationwide and asked as a gesture of goodwill would they refund the charge of £20. They refused and he deposited his part time jobs wages but when they took the £20 charge they effectively made him overdrawn again and they charged another £20. I got him to write again pointing out the fact he is now a student and will shortly be depositing his student loan (as he did last year) with Nationwide. We got his reply today which was another refusal. I spoke on the phone to them today and expressed my disappointment that they would not look favourably on his request. They just would not budge, I have told them he would be banking else where and taking his complaint to the ombudsman. I am so cross at the lack of not seeing the forest because of the trees. Is this worth pursuing or do I just write a letter of complaint and bank else where?

einyuk

personally if it was me i would still bank the cheque wait till it clears then go in an close the account and see what they say then.....that would make them see that you mean business............nothing to lose

good luck

badwidcash

I sent off my first letter, I got back a reply and they told me that are undergoing a court proceedure and therefore was entitled to freeze any request for any claims, what shall I do shall I just wait untill I hear back from them?

linc_3

I'm claiming over £1200 from Lloyds - sent usual letters, referred to FO when the test case thing kicked in - thought - JUST MY LUCK!! but on Friday, got a letter from the FO saying that because it appeared from my claim that the bank charges had caused me financial difficulties, they would carry on looking into it! I was shocked as I thought the test case meant a stop on all cases - clearly not! Will let you know the outcome as the FO says they are requesting info from Lloyds about my case. Fingers crossed - Lloyds will cough up.