please help need advice on talk talk

whenwillitend

please could someone advise me on 4th april did a order with talk talk for there new youview box was told that i could do the self assemble myself and all i need to do is follow the set up plug in to my aerial and i would be up and running lol . yesterday my box arrived via courier sign for it and set about assembling this after i had put in all the wires and leads put on box for it to tune in channels only to have msg come up on tv saying no channels are being received so tryed to retune again same msg came up ,phoned talk talk for some tecniqual help the lady went through the set up with me again same msg she then informed me that my aerial which is in the wall obviously is not strong enough and i would need to call a aerial engineer to put me one on the roof because i only have one in the loft i told her that this would incur a charge to me which i cant afford because that would be about 100 pound , i was passed around to different people and basically told them that they never informed me about having a new aerial and if i went to another provider i wouldnt need a aerial, ( i currently have my phone and broadband with talktalk) so it would be better to send this box back because i cant use it to be then told that i would incur charges of 200 to do this i said i should have a cooling off peroid of 7 days under the selling distance regulations ,talk talk are having none of this and am currently waiting for someone to contact me regarding this but have been waiting since yesterday ,please could someone tell me if they can do this apparently i have 18 months with tv phone and broadband because the youview box is tied in with phone and broadband as one package im so upset about this because i have a freeview box which is still in the box and i cant use please help x

whenwillitend

i had a sky box which im no longer with

whenwillitend

thanks kurtis blue for yr advice i have sent them emails and have just had a reply from a lady telling me i need to have a new aerial which i cant afford are they correct in trying to charge me this 200 x

DonnyDave

When was the loft aerial last used? I wouldn't necessarily assume that you need a new aerial.

The point is that, presumably, TalkTalk don't offer technical support for aerials.

If your aerial feeds into an amplifier (booster) then this will need to be powered in order to get any signal out. The power supply may have been sited behind the TV and may appear like a booster in its own right.

whenwillitend

DonnyDave wrote: »

When was the loft aerial last used? I wouldn't necessarily assume that you need a new aerial.

The point is that, presumably, TalkTalk don't offer technical support for aerials.

If your aerial feeds into an amplifier (booster) then this will need to be powered in order to get any signal out. The power supply may have been sited behind the TV and may appear like a booster in its own right.

the loft aerial is used cos i have freeview boxes upstairs and they all work perfectly, no talk talk dont offer technical support they told me that because i have tryed the box they will not be able to take it back which is stupid i told them that how else am i suppose to set it up them , i will not be paying them any money which is 200 that they quoted me i am still currently waiting for a call back from them i have sent email to the tv plus team and they have told me i need to sort out my aerial there customer service is a disgrace and they say there customers are valued yeah right x

DonnyDave

whenwillitend wrote: »

the loft aerial is used cos i have freeview boxes upstairs and they all work perfectly, no talk talk dont offer technical support they told me that because i have tryed the box they will not be able to take it back which is stupid i told them that how else am i suppose to set it up them , i will not be paying them any money which is 200 that they quoted me i am still currently waiting for a call back from them i have sent email to the tv plus team and they have told me i need to sort out my aerial there customer service is a disgrace and they say there customers are valued yeah right x

Have you tried the TalkTalk box connected to the aerial socket upstairs (which you know to work)?

The loft aerial feeds the rooms upstairs. Where is the other end of the aerial cable that ends up in the lounge? Is it in the loft? If so, is it a case that it needs connecting to whatever splitter you have?

It might be worth trying one of the upstairs TVs downstairs. Don't retune though, if you get nothing, because the TV will be tuned.

whenwillitend

DonnyDave wrote: »

Have you tried the TalkTalk box connected to the aerial socket upstairs (which you know to work)?

The loft aerial feeds the rooms upstairs. Where is the other end of the aerial cable that ends up in the lounge? Is it in the loft? If so, is it a case that it needs connecting to whatever splitter you have?

It might be worth trying one of the upstairs TVs downstairs. Don't retune though, if you get nothing, because the TV will be tuned.

ok thanks i will have a go later , what do u think of the 200 charge they ae trying to hit me with x

DonnyDave

whenwillitend wrote: »

ok thanks i will have a go later , what do u think of the 200 charge they ae trying to hit me with x

I'm not familiar with what the rules are. It is the case that there is a cooling-off period in some types of contract. However, I don't know whether this applies here.

I think you have to ask yourself what your objective is. Is it to get it working, or is it to put efforts into returning it without penalty (and moaning about it)?

If TalkTalk provided support (including possibly sending out an engineer) then it would have to charge everyone more which is probably why it doesn't do this. This all for something that is outside of its control.

whenwillitend

DonnyDave wrote: »

I'm not familiar with what the rules are. It is the case that there is a cooling-off period in some types of contract. However, I don't know whether this applies here.

I think you have to ask yourself what your objective is. Is it to get it working, or is it to put efforts into returning it without penalty (and moaning about it)?

If TalkTalk provided support (including possibly sending out an engineer) then it would have to charge everyone more which is probably why it doesn't do this. This all for something that is outside of its control.

i havent received any terms and conditions with this it was ordered over the phone a engineer was not offered because they said it was very easy to assemble ,and have since been told that a engineer would just do the same as what ive done they dont go as far as sorting out the aerial apparently , my argument is that they are trying to charge me 200 to return the box i asked them what they expect me to do with a box i cant use because i cant afford a new aerial and if i went with another provider i wouldnt need a aerial they have mislead me about there product all i want to do is send it back and just keep my phone and broadband , am i expected to keep this box for 18 months because i cant use it , thanks for all your advice thou but this is so annoying x

macman

I suggest you pay up for a proper rooftop aerial, because that's going to cost you less than paying the sub for 18m a YouView box that you can't otherwise use. Your onl other option is to sell the box on to recoup some of the cost.
You aerial is not TT's responsibility, it's up to you to have the proper equipment to receive an adequate digital signal, which usually requires a rooftop aerial. How have they 'misled' you?

macman

Ah, thanks, I didn't see that. One day left then.