Banned from amazon - related to banned account

sequence

It's really good to see amazon look after their sellers. I wish ebay would do the same.

soolin

If Amazon have linked your accounts it is more likely that cousin actually used your address as well, personally I would speaking to my cousin about this.

Incidentally if you have ebay accounts and your cousin has run amok there, you may also face issues with your account.

F&L

There have been previous threads about buyers losing their accounts through too many returns etc and Amazon are hot on linking accounts. I would do as previously suggested and write a short letter summarising the facts. You can google a UK address to send it to as I think with an email you're just going to get a standard reply, although it would be worth emailing them first. There are some Amazon forums on the UK/US sites that may be able to offer some more advice and have members who have come across situations like you're in before.

I don't know where you stand with the gift card balance but you could try as they suggested and contact the provider of it. It may be only they can reclaim the balance?

charlottenconnor12

sequence wrote: »

It's really good to see amazon look after their sellers. I wish ebay would do the same.

Yes I agree but it was NOT me who abused amazon policy I have never returned an item done a-z claim neither has my boyfriend or my parents yet we are banned through someone else's fault. I agree to ban poor buyers but why punish everyone it's not fair I had no idea that she was abusing amazon I never had any warning I just had an email my account was closed.

charlottenconnor12

soolin wrote: »

If Amazon have linked your accounts it is more likely that cousin actually used your address as well, personally I would speaking to my cousin about this.

Incidentally if you have ebay accounts and your cousin has run amok there, you may also face issues with your account.

Thank you for your reply. My cousin has used my address yes but we had no idea that she was abusing amazon policy had I of known this I would not of let it get this far I would of refused all parcels and contacted amazon myself. She also used ebay on her account same address the few months she stayed with us but I've had no contact off ebay as of yet and I daren't contact them in case it sets off alarm bells but she has said she did not do anything wrong on eBay but had I of not been banned from amazon I would never of known she had abused amazon policy so I don't know whether to believe her or not if I am honest.

soolin

charlottenconnor12 wrote: »

Yes I agree but it was NOT me who abused amazon policy I have never returned an item done a-z claim neither has my boyfriend or my parents yet we are banned through someone else's fault. I agree to ban poor buyers but why punish everyone it's not fair I had no idea that she was abusing amazon I never had any warning I just had an email my account was closed.

Whilst it seems unfair the reason is that buyers themselves are dishonest- we get threads on here all the time suggesting that a new account is opened up to get round restrictions or bans from online companies.

They cannot be sure that you and your cousin are not the same person, but it is unusual for Amazon to do it merely on an IP- they usually work on bank details or geographic addresses, which is why I wonderd if cousin had used your postal address as well as your IP address. That would make a lot more sense.

charlottenconnor12

F&L wrote: »

There have been previous threads about buyers losing their accounts through too many returns etc and Amazon are hot on linking accounts. I would do as previously suggested and write a short letter summarising the facts. You can google a UK address to send it to as I think with an email you're just going to get a standard reply, although it would be worth emailing them first. There are some Amazon forums on the UK/US sites that may be able to offer some more advice and have members who have come across situations like you're in before.

I don't know where you stand with the gift card balance but you could try as they suggested and contact the provider of it. It may be only they can reclaim the balance?

Thank you for your reply too. I have emailed a few email addresses I have come across off google but I have been polite on them but I'm just worried they may say basically I am harassing but I'm not abusive or horrible in any way shape or form. It's just so frustrating I send an email very long asking can I appeal the decision etc alls I get back is basically 'no your account is closed' I understand that but can I appeal so frustrating. And I'm taking it out on my partner because I'm just frustrated annoyed and I know he won't be impressed he is band and he keeps asking why I'm upset so I just make an excuse up. Thank you to the members who have posted helpful replies. I am a genuine buyer and it is actually making me bad as I'm just worried I'm a worrier and £100 in gift cards/ balance is a lot to me to lose. I would do anything get my account unbanned but nothing. I am drained with trying now and it has not even been a week! So will see if I can get anywhere and see if I can appeal and then I give up. Thanks again for the helpful replies my last route will be to send a letter and explain

charlottenconnor12

soolin wrote: »

Whilst it seems unfair the reason is that buyers themselves are dishonest- we get threads on here all the time suggesting that a new account is opened up to get round restrictions or bans from online companies.

They cannot be sure that you and your cousin are not the same person, but it is unusual for Amazon to do it merely on an IP- they usually work on bank details or geographic addresses, which is why I wonderd if cousin had used your postal address as well as your IP address. That would make a lot more sense.

Sorry for the confusion yes she used my address as we regularly accepted parcels for her when she was out. I could kick myself now for it I feel decieved (spelling?) and hurt the fact she stupidly abused amazon policy and also got me and my relatives banned at the same time. I have tried everything and I could thump her for doing it

soolin

charlottenconnor12 wrote: »

Sorry for the confusion yes she used my address as we regularly accepted parcels for her when she was out. I could kick myself now for it I feel decieved (spelling?) and hurt the fact she stupidly abused amazon policy and also got me and my relatives banned at the same time. I have tried everything and I could thump her for doing it

In that case I really don't think you stand much chance at all of getting your account back- but I would still persevere in trying to get recompense for your gift card.

It woul db ehardh to link you on just an IP address, but I think using the same geographic address just links you firmly to your cousin.

Also, to be fair if your cousin has claimed non receipt, that is reason enough to ban your address anyway in case your address is the issue. I'm sorry but i think you are stuck here.

duncan-biscuits

How convenient she was never there to sign for her items....so all the couriers have to go on is YOUR name signed on their PDAs? Left at YOUR address , YOUR computer IP.

I would thump her too, what a cheek ! lol