Top 10 service companies to haggle with

Seagles

Have always been reluctant to switch away form BT as would mean work "transferring" all my email notifications to another one. However, with lockdown plenty of time on my hands so have spent last 2 weeks gonig through all my "deleted emails" and browser logins, just to prepare. As we know  BT offer broadbnd customers "deals" when you are getting to the end of contracts, I thought their offer of keeping same price and switching from Halo 1 to Halo 2 was not benificial (in the past they have offered extras to compensate and/or reduced prices). Called their "retention" team yesterday and they went through my usages etc and came up with a deal on Halo 1 that saved me 27%. That works out at £156 this year. Could still get cheaper elsewhere but am happy with that and the £5.12 sim only dela with 2GB. With a broadband speed of 62mb (speedtest) cannot complain.

Super_Stomper

 Seagles said:

Have always been reluctant to switch away form BT as would mean work "transferring" all my email notifications to another one. However, with lockdown plenty of time on my hands so have spent last 2 weeks gonig through all my "deleted emails" and browser logins, just to prepare. 

I've been doing the same and was about to sign with TalkTalk when I thought I'd check again with BT as I was on the final day of my contract. I was SO convinced that, as in the past, I would not be offered any meaningful reduction BUT I was eventually offered a deal reducing my Fibre costs from almost £48 to almost £26 for the same speed PLUS a free new Smart Home Hub (mine is steam powered and I've not even managed to negotiate an upgrade on that previously!). This is Fibre 1 without the Halo option I must add, but as a pensioner I'm not as reliant on a guaranteed network connection as someone working form home or with lots of devices in use at the same time. I just needed a cheaper deal. I think it was my (totally) genuine surprise and disbelief that swung it.

Doc_N

Just to put the BT figures into context, it’s pretty easy to negotiate a deal with TalkTalk for around the £20pm mark to include fibre, 24/7 free landline and mobile calls, call divert and other similarly chargeable BT add ons.

And TalkTalk always comes out in customer service surveys as much the same as BT. Little to choose between them.

Noahnewby

I've got phone line rental with BT and broadband with Plusnet and the latter, I believe, are some sort of subsidiary of the former.
I'd like to haggle with Plusnet to get one of their deals for line rental/broadband combined and ditch BT in the process but would it be worth it as the Companies are so closely aligned?

JJ_Egan

Separate companies at arms length  ,just like EE and OpenReach .