Top 10 service companies to haggle with

[Deleted User]

Slightly concerned you said...prentended it has the same options.

aboriginals

Just got off the phone from a call from Virgin just now. I had cancelled a few days ago, saying the £46 a month was too much, and I was looking for the bill to be £30 for the phone, television and broadband combined.

The best I got then was an offer of £50 onto my account, and 'watch for the new deals' (which would be after April offers from competitors had ended). I said no thanks, if they couldn't match the offer to new Virgin customers I was walking. They said sorry to see you go then.

I then got this call today from Virgin asking for the reasons why I left. I told them the above again, and after little a bit of horse trading the lady had a word with her manager, I was told they would be able to match the deal for new customers on offer. Just what I wanted in the first place!

SparciaM

So did Sky online chat and asked to cancel my contract. Joined a year ago on a 50% off deal (so BoxSets package for £19 instead of £38pm). The advisor offered 40% off but on an 18 month contract and advised I would have to pay a £10 admin fee to take the deal. I told her it was still too expensive (quoting BT TV for £15pm) and said it was cheeky asking for a £10 admin fee. So I asked her to process the cancellation.
Two days later on My Sky TV Box I had an offer of 60% off so £15.20pm instead of £38pm and also £3.80pm cheaper than my original package and only 12 months, so clicked the box to sign up.
I was willing to let the contract cancel and see what deals they offer but didn't have to wait that long.

PMac13

Just completed my annual haggle with Sky marathon but managed to get what appears to be the standard 60% off and £50 account credit reducing my monthly payment by £15. But then separately haggled a deal for SkyQ for no extra a month and £100 installation, taking off the credit making it £50. That's for the 2tb box and 2 mini boxes.

That will do nicely!

Harmonica89

DavidP24 wrote: »

I do not know if this helps you now but for the sake of others.

A friend of mine cancelled with Sky last month, they went into the usual spiel and she just said "No I am leaving I am not interested in any offers", of course they insisted on offering anyway.

The best they offered was £15 a month, £60 credit and free BB so around £120 for the year.

She did this via Chat and contract was ending in several weeks.

I spoke to Sky via live chat as my broadband contract is up in eight weeks. I was on the standard £18.99 for the year which would go up to £28.99 after my contract ends.

I quoted other deals after they initially offered me another year of £18.99 and managed to get it for £15 for the next year which I was really happy with considering what else is out there. Didn't get offered £60 credit though!

astra46

Just spoke to cancellations. They offered me Broadband, All Calls, Line Rental and all the channels for £87.40 a month.

Im paying £70 at the moment without Broadband. Im paying Plusnet a small fortune for slow speeds

info_addict

Currently on a SKY unlimited broadband package deal which ends August 10th. The current prices are - free broadband and £7.40 discount on line rental + £8 Anytime Calls = £19.59 per month.

Rang three times last week telling them I was going to leave due to the impending increase of £10 broadband, £18.99 line rental and £8 call package = £36.99 per month. The best offer I received was free broadband and after a lot of negotiation a £20 credit. I told them this wasn't good enough to keep me and I would switch providers. This I implemented on 18th July.

Received a text from Sky yesterday saying sorry to loose you and if I wanted any info on charges etc I should call them, which I did. When asked why I was leaving, I told them because of cost (quite happy to stay with Sky). They then offered me a great deal of £10 broadband, free line rental and £8 Anytime Calls = £18.00 per month for a new 12 month contract. I accepted and cancelled my new provider.

Just goes to show that the best deals are only available after you actually start to leave them and not before.

awchowdhury

info_addict wrote: »

Currently on a SKY unlimited broadband package deal which ends August 10th. The current prices are - free broadband and £7.40 discount on line rental + £8 Anytime Calls = £19.59 per month.

Rang three times last week telling them I was going to leave due to the impending increase of £10 broadband, £18.99 line rental and £8 call package = £36.99 per month. The best offer I received was free broadband and after a lot of negotiation a £20 credit. I told them this wasn't good enough to keep me and I would switch providers. This I implemented on 18th July.

Received a text from Sky yesterday saying sorry to loose you and if I wanted any info on charges etc I should call them, which I did. When asked why I was leaving, I told them because of cost (quite happy to stay with Sky). They then offered me a great deal of £10 broadband, free line rental and £8 Anytime Calls = £18.00 per month for a new 12 month contract. I accepted and cancelled my new provider.

Just goes to show that the best deals are only available after you actually start to leave them and not before.

Hi, what number did you ring please?

DCFC79

awchowdhury wrote: »

Hi, what number did you ring please?

Number for retentions at a guess.

marie_m

I am currently with Virgin Media been with them and previous company 20 years told them I was leaving and was telephoned 2 days later to be told go elsewhere for my tv package but stay with Virgin for my broadband even though I said wanted all my bills in one place.
I am now shopping around for another provider as I am not such a valued customer to Virgin Media.