Tmobile price increase

ruflonger

stoney73 wrote: »

Just received this from Office of Fair Trading:

I have also had similar response today from Office of Fair Trading

aiutami

Me too. Same generic response by OFT. Came as an email attachment.

aiutami

Finally got a response from T-Mobile. Needless to say it is no help at all and a week late.


Dear XXXXX,


Thank you for your email. Jackie O’Leary is away from her email so on her behalf I have asked a member of her team to investigate and they will come back to you directly within the next 7 working days, depending on the complexity of your complaint.

If you need immediate help then please call 150 and the customer service team will be very happy to help you resolve the matter with you.



Yours sincerely,


Stephanie Taylor

PA to Jackie O’Leary

adamoneill88

Aiutami,

I had that same response on 16th April after I had sent my first communication on the 11th. They are trying to drag it out hoping people lose interest

makemesumdosh

Has anybody paid a fee to terminate their contract and started to take the case to court via the small claims court rather than wait to see what happens with the CISAS.

i'm out of contact in early September and are very tempted to go down this route, although i only pay around £11 a month they insist i pay them over £60 to terminate my account as i should be paying £21 a month and get a discount.

they even base the RPI rise in payments . on the full price before the discount !!!!!!!

Barnicle_Fiend

Why would you pay the termination fee and then take them to court to get it back?

Surely if you believe that there should not be a fee, you should not pay it and make them take you to court?

d123

Barnicle_Fiend wrote: »

Why would you pay the termination fee and then take them to court to get it back?

Surely if you believe that there should not be a fee, you should not pay it and make them take you to court?

They won't, they'll trash your credit file, enter a default and then sell the debt to a DCA.

makemesumdosh

If you don't terminate your contract you won't get a PAC code to enable you to port you number to your new network.

shedder101

makemesumdosh wrote: »

Has anybody paid a fee to terminate their contract and started to take the case to court via the small claims court rather than wait to see what happens with the CISAS.

i'm out of contact in early September and are very tempted to go down this route, although i only pay around £11 a month they insist i pay them over £60 to terminate my account as i should be paying £21 a month and get a discount.

they even base the RPI rise in payments . on the full price before the discount !!!!!!!

TM have until the end of the month to respond to my claim for compensation for bricking the last two phones

as of today i still haven't had a response to any letter sent even the recorded ones so the next will be the letter before action

shedder101

also need to add

if TM will not trash your file as your in dispute and thats giving false information, sue them for that as well