Cannot close old vodafone account

Muirdini17

In October 2009, I took a 2 year contract with Vodafone Mobile Internet. It ran for the two years; I made the last payment and requested that the account be closed in December 2011. I later moved house and life went on until last month, I decided to look at my credit files, and to my surprise noticed this account was still open at my old address (albeit with a zero balance). I have contacted vodafone on numerous occasions to ask them to clsoe this account, but I no longer have the dongle or any paperwork related to this account, and they tell me that without this information THEY ARE UNABLE TO TRACE MY ACCOUNT.
I find this incredulous, especially as they reported to Equifax on 6 March and Call Credit on 1 March - how can they report if they are unable to trace my account?
And how can i get the account closed without the dongle number or account number - I simply do not have this stuff anymore.
Has anyone experienced such a thing? Please help! It is an extremely frsutrating situation and looks dodgy that I have this account on my file at my old address - HELP!

grumbler

Muirdini17 wrote: »

...they tell me that without this information THEY ARE UNABLE TO TRACE MY ACCOUNT.

Unfortunately the only what Vodafone outsourced frontline CS is able to do is fobbing customers off and giving them runaround. For everything else you have to break through the first line of defense and to get to someone with a minimal level of competence. As there are very few competent people there, it almost impossible to reach them.

I find this incredulous, especially as they reported to Equifax on 6 March and Call Credit on 1 March - how can they report if they are unable to trace my account?

Their computers went out of control a long time ago and keep running on their own.

Please help! It is an extremely frsutrating situation and looks dodgy that I have this account on my file at my old address - HELP!

Wait until their web reps reply to this thread or search the board for 'vodafone' and contact them proactively like they advise in other threads.

Vodafone

Muirdini17 wrote: »

In October 2009, I took a 2 year contract with Vodafone Mobile Internet. It ran for the two years; I made the last payment and requested that the account be closed in December 2011. I later moved house and life went on until last month, I decided to look at my credit files, and to my surprise noticed this account was still open at my old address (albeit with a zero balance). I have contacted vodafone on numerous occasions to ask them to clsoe this account, but I no longer have the dongle or any paperwork related to this account, and they tell me that without this information THEY ARE UNABLE TO TRACE MY ACCOUNT.
I find this incredulous, especially as they reported to Equifax on 6 March and Call Credit on 1 March - how can they report if they are unable to trace my account?
And how can i get the account closed without the dongle number or account number - I simply do not have this stuff anymore.
Has anyone experienced such a thing? Please help! It is an extremely frsutrating situation and looks dodgy that I have this account on my file at my old address - HELP!

Hi Muirdini17,

Thanks for making me aware of this.

To enable me to get matters looked into could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK

Muirdini17

Hi
thanks for this - my reference number is 11291940. I really hope that you can resolve this totally frustrating situation for me
:mad:

Vodafone

Hi Muirdini17,

Thanks for coming back to me.

Having checked our emails I can confirm that I've got yours and so please be assured that I'll get back to you as soon as possible.

Kind regards,

Lee

Web Relations Team

Vodafone UK

Dr.Who-Who

Lee I need to speak to you via email. I have 2 accounts relating to Vodafone cashback. Top cash back is saying that they :-

Quote : simply have to wait until the merchant and affiliate network have manually reviewed your claim and advised us of the appropriate action (which will hopefully be to pay cashback). As you can imagine, some merchants are better at this than others and although most reply within set time limits - some can take several months to respond. unquote.

Is that your department? You have done/sorted one for me last year. This year I applied 2 accounts on behalf of my children. And both accounts are not tracked:(:(

Both saying waiting for merchant/ affiliate network to respond :(

Vodafone

Hi Dr.Who-Who,

It's just a quick post to confirm that I've replied to you here.

Thanks,

Lee

Web Relations Team

Vodafone UK

Muirdini17

Hi Lee
Just to say that this has now been resolved - thanks again for all your help - it is much appreciated
:j

Vodafone

Hi Muirdini17,

Thanks for updating your thread to confirm that this has been resolved for you.

Kind regards,

Lee

Web Relations Team

Vodafone UK