Talkmobile increase contract monthly charge

smarttips

I received the same text about RPI price increases from Talkmobile referring to Clauses 8.7 and 8.8 of the terms of use. I checked back to the original terms of use when placing my order with them and it goes straight from clauses 8.5 to 9.1. No such clause existed in my terms of use but Talkmobile refuse to accept that and saying it's irrelevant and only their current terms of use apply, apparently even if they've never advised me of the changes. It seems they can charge whatever they like and to justify it they just change the rules to suit.

MillicentBystander

MillicentBystander wrote: »

I think some of you are missing the point. Yes I'm sure this increase is totally covered by Talkmobile's T$cs but that doesn't automatically make it 'right'. I'm sure it was in the govt at the times' T&Cs that women couldn't vote for instance but was it 'right'? Of course not.

Seems to me all the advantages in this 24 month legally binding contract are in the hands of the mobile company and not the customer who has effectively signed his/her mobile life away for the next 2 years. The least they can expect, surely, is that unless there is a change in Vat or some other unexpected govt initiative that disadvantages the company and its contract price, the monthly price they signed up for remains the same for the duration. It's not like this can't be done, afaict 2 companies have so far pledged to do just this.

Nice to see Ofcom agree with me. Far too many of the GBP (and, astonishingly, posters on here) just accept the status quo and don't question it. I do find it an oddly British thing. Probably why we get so royally shafted all the time.

[Deleted User]

MillicentBystander wrote: »

Nice to see Ofcom agree with me. Far too many of the GBP (and, astonishingly, posters on here) just accept the status quo and don't question it. I do find it an oddly British thing. Probably why we get so royally shafted all the time.

So do you think this new rule can be applied retrospectively?