Topcashback Questions & Answers

B_M

mamabuddah wrote: »

I think that statement might need a bit of clarification...I heard about the offer...I went to TCB and applied through you...so I don’t understand the significance of what you’re saying.

I think it also needs to be added to the TCB TV ads, if it is significant of course.
I've checked the latest ad and can see no mention of any risks. Only 'get' cashback.
Is it deliberate to fool? Or, are the cookie arguments garbage? I know for sure the Financial Ombudsman disregards cookies.
I wonder what the 'senior management' would say? ;-)

TopCashBack_Company_Representative

Hi everyone,

@mamabuddah - the significance is we are and will remain one referrer out there of many and as long as we are deemed as the referrer who referred you to make your purchase you we should be awarded the cashback if the terms have been met..

If you viewed other referral campaigns (not all of them will be cashback sites) like on a different website or in an advert there trace can still be on your device and so there is an increased possibility of them being paid and not us.

If you, therefore, decide to view these and then try and claim cashback you risk having all those traces still on your device which is will I will re-emphasise the importance of clearing cookies and cache.

I hope the above explains exactly why we advice it to be done.

Best wishes,
Matt

mamabuddah

TopCashBack_Company_Representative wrote: »

Hi everyone,

@mamabuddah - the significance is we are and will remain one referrer out there of many and as long as we are deemed as the referrer who referred you to make your purchase you we should be awarded the cashback if the terms have been met..

If you viewed other referral campaigns (not all of them will be cashback sites) like on a different website or in an advert there trace can still be on your device and so there is an increased possibility of them being paid and not us.

If you, therefore, decide to view these and then try and claim cashback you risk having all those traces still on your device which is will I will re-emphasise the importance of clearing cookies and cache.

I hope the above explains exactly why we advice it to be done.

Best wishes,
Matt

Blimey, you guys are moving the goalposts....it used to be if you had competing cookies from another “referring website” so now it could be “any” site?
Facebook, Twitter, friends...word of mouth?

Well as I said, I’ve had problems on TCB before, usually on the larger amounts and reading on here and other forums, the problem mist people have with your get out clauses seem to be, you can say people have looked at other websites, people have used other referral sites and you know all this but surprisingly you can’t give your customer the information as regards which site “corrupted” the cashback...

You’d think with ALL the information you gather, you could at least identify the problem...better still, why not...on here have a “sticky” identifying all the sites that can cause problems....especially the ones that are not commonly recognised by the average punter as referral sites.

I look forward to your reply as to how reading a message on some site, (not clicking on any link) immediately exiting that site, clearing cookies and browser history, going to your fave cashback site, following their link for cashback and why then you feel obliged to deny cashback (which hadn’t happened yet in my case) what next...will you be monitoring “word of mouth” to deny claims?

Looking forward to your comprehensive list of sites that are “secret or hidden referral” sites...

B_M

mamabuddah wrote: »

Blimey, you guys are moving the goalposts....it used to be if you had competing cookies from another !!!8220;referring website!!!8221; so now it could be !!!8220;any!!!8221; site?
Facebook, Twitter, friends...word of mouth?

Lol, but almost 100% true.

As above, with any financial incentive offered, the Financial Ombudsman isn't interested in 'cookies' (apart from dunking in cups of coffee).
The onus is fully on the merchant and or agent to ensure incentives are paid and not on the purchaser jumping through hoops.
Remember, all purchases can easily be traced back as they are both time and date stamped. The Ombudsman stated, to myself anyway, that discount codes could be offered or referral codes used at point of purchase. If another option is preferred, then that's their issue. Totally out of the purchasers control, but irrelevant anyway.
With Halifax, take screenshots of the offer, along with any notes. The notes that state 'may not' are very useful as they are vague. In the purchasers favour every single time, as clarity is paramount.
But, Matt and TCB's rules may top those of the Ombudsman.

For the record, there is a known tracking issues with the Halifax 29/3 card. Matt should have known this as you get a warning on the main site advising.

Unfortunately this merchant has a known tracking issue. We are busy chasing this up with the merchant and still want to give you the opportunity to earn cashback on your purchase. If your transaction does not track within 7 days, please submit a Missing Cashback Claim where our team will endeavour to chase the missing cashback.

Perhaps he's in training for a 'senior management' role? :rotfl:

TopCashBack_Company_Representative

Hey,

@mamabuddah - I'm sure you can understand every day there are new sites out there that want to earn commission from online purchases.

Blogs, social media sites, websites are all possible areas that earn commission from you making purchases online and all of these will be putting cookies on your device when you visit them.

It would be incredibly wrong for any site to try and make the tracking network abide by a monopoly system where all cookies but one site are blocked to guarantee they get paid the commission.

In addition, it would also not be right for the tracking network to pass on information about competitors to us.

To put this into a different context which may explain this a little more; if you bought a branded pack of biscuits from Supermarket A every day and suddenly you started to shop at Supermarket B. Supermarket A couldn't ask the brand of biscuits where you now purchase from, they couldn't pass on this commercially sensitive info.

It does seem that you have a frustration with the wider commission process which is something we are one small part of.

Therefore, if you have any further questions about your TopCashback account I will be happy to help but I am unable to further reply to your wider frustrations with how commission works as this takes time away from our members who do want help with their accounts.

Regards,
Matt

mamabuddah

@matt from TCB...

What if I see a deal on MSE?
What if I see a deal on Hotukdeals?
If Hotukdeals acts as a referrer, even though you dont click on a thread ( or even if you do) or follow a link and their cookies cause problems with your (TCB) tracking...as a spokesperson on Hotukdeals, perhaps you should
a) point it out to them so they can make a statement that they act as a referrer
b) make a statement yourself on Hotukdeals

In either case I simply read the forum, then go to my trusted cashback site. Clear cookies etc which really you shouldnt have to do if they arent referral sites.

Are you saying because of a cookie on either of those sites (even though I didnt actually read the thread for the deal) , that simply the act of visiting those sites can add a cookie that may cause a problem with how TCB tracks as a referrer?

...remember Green Monday in December? How long after TCB is confirmed for the actual purchase will TCB make their payment?

And finally.....I dont have a problem with referral networks what I have is a difficulty understanding some of the reasons given (as do others) for why cashback won!!!8217;t be paid.

B_M

RE More Than mis-selling complaint.

I've just been advised of this............

MORE TH>N Insurance 07 Nov 2017 £127.68 £105.00 payable

Took a tad longer than expected, but I do have a double complaint ongoing.
1. mis-selling
2. the way TCB marketed this promotion / notes.

Straight to payable today, so More Than must have working behind the scenes.
Still a £30 compensation claim against TCB (via More Than) outstanding and that will go to the Financial Ombudsman if denied and upped to £50 for extra work.

I'll update as and when, but as previous posts testify, you get much better responses going direct, rather than dealing with TCB and their staff.
Actions v Words?
You decide.

B_M

Back again, sorry.

I would advise ALL TCB members who have requested payments in February (at least) to check their banks.
I have several requested payments which haven't hit my bank account.
You can cross-reference via this link:

https://www.topcashback.co.uk/account/payments/history/

I've raised a ticket and I'll update asap.

Edit: many thanks for the private messages stating their TCB payments have been received. I understand your concerns and I should find out within a few days whether it's an error or as suggested, I've been targeted for helping others. Hope I'm not a 'victim' though, just because my cashback views differ from TCB!
Again, once I know more (or if haven't had a reply by tomorrow), I'll update.

TopCashBack_Company_Representative

Hey,

@mamabuddah – I can’t comment on what sort of affiliate or referral programmes the sites you have started operate. However, if they put tracking cookies on your device then they may indeed be classed as a referrer even if you don’t click direct links.

In reference to Green Monday, we will pay you as soon as the retailer has awarded us payment. Your transaction being confirmed doesn’t mean it has been paid for, it means the retailer has confirmed it’s eligible for cashback and so will be invoiced for the funds.

We will always help our members to avoid getting declined cashback, that leads to happier members and more transactions seen as coming through from us. I am not able to identify every possibility of why someone else get’s paid the commission but I can provide some advice on what can help.

Best wishes,
Matt

B_M

B_M wrote: »

I have several requested payments which haven't hit my bank account.

I did have a response to my ticket yesterday, stating the issue has been passed to the 'payments team' and to allow 3-5 working days.
Fair enough, if it's an error or gremlin.

I have £180+ that needs paying, over 7 payment requests.
Admittedly, 2 have just been requested and should be in my bank account during the week. 4 are delayed, with the longest being from a 23rd January request.
1 of the latest ones includes a large payment from More Than, which is from an ongoing complaint / investigation / compensation claim. That will be chased up, with extra compensation requested if this issue isn't resolved by Friday.
Screenshots taken of various transactions at pending and confirmed as well as payment requested. Hoping they aren't needed though!

Again, thanks for the private messages. I have cleared up some old messages, so space again. No more messages needed as it looks like an issue to myself, or others that haven't responded. Although I'm grateful for a member who has requested payment on Friday who will update once the payment hits their account.
Fully appreciated.

EDIT: I've just received 7, yes 7 emails stating my payouts are on the way.
God knows what went wrong, especially as nothing has gone wrong in the past with payment requests. Payouts is a TCB strong point................... usually.
This looks like an individual isolated case and I'm taking it as a 'glitch'. I can understand why private messages suggest something else, but TCB don't generally 'punish you' for speaking your mind. As long as you're not abusive of course.

EDIT 2: 7 individual payments showing in my bank account today totaling £182.68. This is now fully resolved. I don't think I'll find out what went wrong, but it's now history.
Thanks again to all that replied via messages.