Topcashback Questions & Answers

qsk

Mine tracked as "pending" soon after upload on Friday. My receipt (from Tesco) does say "Easter". What's on your receipt? I heard some people have "Chocolate". This might take some more time to verify I guess.

B_M

qsk wrote: »

Mine tracked as "pending" soon after upload on Friday. My receipt (from Tesco) does say "Easter". What's on your receipt? I heard some people have "Chocolate". This might take some more time to verify I guess.

TCB must have done a bit of tweaking, as initially these didn't track. Yes, you got the email confirmation and then straight to payable and fairly quickly - next day for myself.
Confusion understandable, but you will be paid (if correct).
A great promotion though and no doubt it'll be the same or similar next year.
Perhaps more clarity then?

TopCashBack_Company_Representative

Hey everyone,


Don’t worry if you have got the email for the Easter offer, it should be processed within a few working days We are not expecting all of these to track instantly.

Best wishes,
Matt

riotlady

I'm having difficulty withdrawing my money- I can select the correct option on the payouts page (it says its payable by BACs) but as soon as I click the button, it just redirects me to my account details page where all I can do is update my details. My account and payout details are all in there, there's nothing to update. Any ideas?

TopCashBack_Company_Representative

Hey everyone,

@riotlady - If you clear cookies and cache it should click through ok but if you do still have issues please do let me know

Best wishes,
Matt

B_M

A strange decline this time to be honest and a first I believe.

Snap & Save Maltesers - 1 claim for 50p - but I've been told I've already claimed this offer. Claim in and a lot of work for 50p! TCB must be having double-vision.
Anyone else have this?

onesixfive

I have a claim with topcashback dating back to a £99 Ancestry subscription from August 2017 which topcashback owe me £24.99 and should have paid within 2-3 months.
I still haven't received my monies despite hounding topcashback on a monthly basis.

I've even tried contacting Ancestry - but they denied all knowledge! As a consequence I have lasped my Ancestry membership until this is resolved.

Topcashbacks last reponse to me reads:
.... I can confirm that the networking agency currently have a large percentage of claims that have not yet been provided with a resolution which our management team are also aware of, where your claim has also been affected. I understand that you were hoping to have a resolution to your claim by now as the 2-3 months has passed, however we are aiming to have the back log of claims that are still pending in the system cleared as soon as possible.

Having looked into this further for you, I can see that we have been able to submit your claim, provide you with updates in a correct and timely manner at this stage of the claims process. As your claim is currently in the process of waiting for a resolution and is already being escalated with our management team, we won!!!8217;t be escalating your claim at this stage.

Please be assured that as soon as we receive any further updates, we will be in touch to let you know the outcome.

Your patience is greatly appreciated at this moment in time. I hope that transactions run a lot smoother for you in the future.

Any suggestions for speeding this claim up with them?

I have had other regular & substantial payouts from Topcashback in the interim which have gone through without a hitch - its just this one I am having problems with.

B_M

onesixfive wrote: »

and is already being escalated with our management team


Any suggestions for speeding this claim up with them?

Suggestions?
You could waste more time and ask them why the TCB 'fair play policy' hasn't been implemented.
https://www.topcashback.co.uk/about?cat=FairPlay

TCB don't appear to allow complaints and that tells you all you really need to know about a company. I've been denied many, many times.
It seems that TCB are using the 'management team' or in my case 'senior management team' ploy to prevent complaints being accepted.
Strangely though, the management team (basic or senior) must be considered a complete and utter joke! They are in the cashback / affiliate business at management level and appear to be clueless at resolving issues. Is there really such a 'team'? Nice work if you can get it! Paid for resolving nothing!
FWIW, I'm in a similar position with Owners Direct.
Best wishes and keep updating here. It warns others at least.

Good news regarding my More Than complaint.
Cheque received today to finalise and close this issue.
Strange the TCB 'management team' can't get similar results.

I'm still waiting for a reply to my ticket re Maltesers offer. Fingers crossed 'senior management' aren't dealing with this one!
TCB are getting worse now at replying to tickets and have definitely slipped a fair bit.

TopCashBack_Company_Representative

Hey everyone,

@onesixfive - As in the message, I can see that it says our management team are aware of this we are unable to escalate this further. Hopefully, our team will manage to obtain a final resolution for you soon.

Best wishes,
Matt

B_M

B_M wrote: »

A strange decline this time to be honest and a first I believe.

Snap & Save Maltesers - 1 claim for 50p - but I've been told I've already claimed this offer. Claim in and a lot of work for 50p! TCB must be having double-vision.
Anyone else have this?

Resolved yesterday.

Really sorry about that.

It looks like we had a glitch in the system that caused this to go on to declined.

We're happy to own up to the mistake here and correct this for you now

Cost of error - 50p.
Value of a TCB apology and admittance of an error - priceless.
(it will be cherished)

So, that's More Than complaint (mis-selling) fully resolved and now a Snap & Save issue corrected.
Only my Owners Direct issue to be resolved, but we have the TCB 'senior management team' onto that case, so shouldn't be long now! :whistle::whistle:
Once that's resolved, I can stay away from here................... until the next TCB issue!
But, I'll report back every two weeks (or quicker, if resolved) and update on how the TCB 'senior management team' are getting on.
Their 'skills' v my judgement (based on years of experience).