Topcashback Questions & Answers

molerat

TCB rep .......
What is happening with Ebay cash back ? Tells me to wait to put in a claim but new purchases are still not tracking.

sue1976

Does anyone know how long GoComparr are taking to track? I’ve had 2 purchases from June that still say pending.

Justice13075

Showing on my dashboard is a confused claim which isn't yet showing the cashback amount. How long does it take to show?

TopCashBack_Company_Representative

Hey everyone,

@molerat – It’s something were working on with their tracking agency and once it’s sorted the transactions that should have tracked should then track. It may take a few days for this to happen but there are people working around the clock on it for you.

@sue1976 – This will depend on how fast the merchant confirms to Go Compare their commission. After this time Go Compare can then validate our commission. For this reason it may take a few months before you do see some progress made.

@Justice13075 – A standard transaction takes 7 days to track to your account.

Best wishes,
Matt

molerat

I booked a Travelodge 2 night stay which was advertised at 10% but has tracked at the basic 5%. When will this uplift to the correct amount ?

B_M

TopCashBack_Company_Representative wrote: »

Hey B_M,

While we have been paid since that for some transactions, we are on the case and speaking with their tracking network

Best wishes,
Matt

I'd advise not talking to the Village People on the phone.
Google that one. ;-)
Still a disgusting company abusing the cashback world and all for a few pounds!

Would it be possible to have a system in place that allows to submit a highest cashback claim against a merchant that tracks at £0.00 please? Yes it tracks, but when trying to submit a HCG claim, you can't proceed as normal down to the £0.00 value.
You can, and I have, filed a ticket with a link to the higher Quidco rate, but not perfect.
I'm expecting to have to fight Azimo anyway.

deefadog

Hi all,

I still have an open claim form April for Disneyland paris, is this company renowned for paying slow? It's currently "Querying With Merchant's Network (Q)"

It's for over a £100 so it would be nice to get some feedback on if i will ever receive this.

Thank you

TopCashBack_Company_Representative

Hi everyone,

@molerat – This will track lower and should correct for you ��

@B_M – That’s a very interesting idea and one I am can pick up with our team for you ��

@deefadog - This merchant is one that pays quite quickly. However, when resolving a claim it’s not to do with how fast they pay but how long it takes the network to get back to us and decide if we’re eligible for cashback or not and this can vary depending on the circumstances of the claim.

As this is on status Q our team are trying a different avenue to try and get you a resolution and as soon as they do have some new for you they will reply back for you.

Best wishes,
Matt

Justice13075

It's now been over 3 weeks can you help

TopCashBack_Company_Representative

Hey Justice13075,

If you could drop me an email to mse@topcashback.co.uk we can certainly take a look for you.

Best wishes,
Matt