Topcashback Questions & Answers

skid112

From my own personal experience, avoid, use another or just don't bother

TopCashBack_Company_Representative

Hey everyone,

@ skid112 - You have £5 deducted in exchange for £20+ that Classic Members wouldn’t have got through extra top ups. Me personally, I think that is a very good investment but if you want us to remove the £20+ from your account in order to return that £5 please do let us know as we can make those arrangements for you.

@ B_M – I really do need to start triple and quadruple checking these things before getting back to you : O Really sorry about that!

@ morgana – Our claims team do work incredibly hard to get all oustandiong claims resolved. Each year they managed to get back millions of pounds for our members. They are quite a persistent group and so rather than declining the claim when we get no luck with a resolution we persists and continue to persist until we get a definite and final outcome. I understand for some this will be frustrating but we think this extra time is worth it as it could lead to you getting the cashback you expected. I hope before too long the team manage to get these sorted for you.

Best wishes,
Matt

skid112

Again TCB you are talking nonsense and not really answering the questions posed. Why would I give you back something I earned? Oh yes and I earned that £75 which nicely fits into your coffers.
In the vernacular...do one

TopCashBack_Company_Representative

Hi @skid112,

I guess you could class this as an investment if you didn't choose Plus Membership (which is completely down to you) you wouldn't get that extra and additional funds.

The idea of Plus Membership is it's there for members to profit from it. If you don't think you will that is completely fine and you should switch to classic.

You have been better off on Plus Membership and I am not going to misinform you and tell you otherwise when that is not the case.


Best wishes,
Matt

B_M

Strange one and maybe worth other checking, but I noticed over the weekend that on my account, I was being asked to upgrade from 'classic' to 'plus' at £5 per year.
What's strange is, I've been a 'plus' member for many, many years and it's recurring, well normally.
I've put a ticket in, but would like to know what's happened and why please.
A glitch, or has someone had access to my account? I never made any such change.
Anyone else having a similar issue?

Plus Membership Periods Type Due Paid
05 Jun 2013 to 05 Sep 2013 Plus £0.00 No Deduction Due
05 Sep 2013 to 05 Sep 2014 Plus £5.00 Yes (View)
05 Sep 2014 to 05 Sep 2015 Plus £5.00 Yes (View)
05 Sep 2015 to 05 Sep 2016 Plus £5.00 Yes (View)
05 Sep 2016 to 05 Sep 2017 Plus £5.00 Yes (View)

Upgrade to TopCashback 'Plus' now
You’ve got the opportunity to save more by upgrading to TopCashback Plus. You’ll get a 5% bonus added to all transactions, enhanced Tell-a-friend and payout bonuses, and more, in exchange for £5 of your annual cashback earnings.

TopCashBack_Company_Representative

Hey B_M,

I have personally responded back to your ticket. This is a technical issue rather than anything else and is something we are looking into

Best wishes,
Matt

pjran

TCB recently had a promotional deal spend £15 to receive an extra £2.50. I made a purchase following the link from their site and my spend shows with an expected value but no where on my account does the £2.50 show - why? Hope you can answer this.

B_M

Thank you Matt, I'll take your word for it.
A few issues at TCB headquarters over the weekend then.

Many members have had issues with their bonuses reporting, although I can confirm mine did report along with my purchase.
My wife's didn't as as yet, still hasn't.

Can you also please advise what's happening with Village Hotels payments? Or, when do TCB expect any more payments from them?
No payments since April? Is it time to make them stand on the naughty chair?

qsk

pjran wrote: »

TCB recently had a promotional deal spend £15 to receive an extra £2.50. I made a purchase following the link from their site and my spend shows with an expected value but no where on my account does the £2.50 show - why? Hope you can answer this.

It's £3. I think it usually tracks a few days later. As this is TCB's own offer, TCB is always good in honouring it in my experience. You can submit a support call in a few days if it is still not tracking, and TCB will manually apply the bonus if the transaction is confirmed.

TopCashBack_Company_Representative

Hey everyone,

@ pjran – It can take 7 days for this to track back to your account but if it doesn’t please do let us know so we can see what has happened.

@ B_M – It can take 7 days for the bonus to appear and it’s likely over the coming days these do get credited �� While I can not predict when we will get payment from Village Hotels, it is a merchant who I will look into for you and will raise this with the relevant teams should it be required.

@GSK – thanks so much for your lovely comments �� You are completely right and if a member is eligible for it we’ll ensure they do not miss out.

Best wishes,
Matt