Topcashback Questions & Answers

TopCashBack_Company_Representative

Hi everyone,

I hope you all enjoyed the last X Factor free weekend before 2016!

@Faddy – We would always advise member to be on the safe side and clear all browsing cookies. It is certainly down to the member how much they listen to this advice however we would just like to give our members the best guidance possible.

In regards to beat my price, I do believe we have defined what you can do in the merchant notes by saying “There is a transaction limit of 5 transactions per 6 days for Beat My Price Demands and Beat My Price Transactions.”.

@larmy16 – I can certainly help you with this. If you would send me an email to mse@topcashback.co.uk I can then check out your account and help you further.

@digital - I certainly agree that it is better to be on the safe side with things like this and would certainly advise to clear all cookies and cache before logging in to make a purchase.

I do hope this helps everyone and that you all have a fantastic week!

Best wishes,
Matt

csgohan4

PLease sort out your website today, it's very slow and most of the times I am unable to connect. Using IE and Google chrome has the same effect, I ping 37MBPS on Speed test.

Juzza12

csgohan4 wrote: »

PLease sort out your website today, it's very slow and most of the times I am unable to connect. Using IE and Google chrome has the same effect, I ping 37MBPS on Speed test.

It's the same for me too, can't even access the Account feature.

csgohan4

Juzza12 wrote: »

It's the same for me too, can't even access the Account feature.

Maybe lots of people using the website due to lunch break or school holiday days


Or maybe a DDOS attack?

faddy

TopCashBack_Company_Representative wrote: »

In regards to beat my price, I do believe we have defined what you can do in the merchant notes by saying “There is a transaction limit of 5 transactions per 6 days for Beat My Price Demands and Beat My Price Transactions.”.

Thanks, hadn't spotted that. If one inadvertently went over that limit (by a small amount) would it just result in cashback not being paid, or is there a risk of account cancellation for abuse?

@digital - I certainly agree that it is better to be on the safe side with things like this and would certainly advise to clear all cookies and cache before logging in to make a purchase.

Why would clearing cache affect tracking?

TopCashBack_Company_Representative

Hi Everyone,

I am really sorry for any difficulties you are having with the site at the moment! Our Tech Team are working on these as soon as possible. Hopefully it wont be too long now before they can get the show on the road!

@1790 faddy - This will probably mean any purchases over this will either be declined or untracked and so I wouldn't worry

Best wishes,
Matt

tight_arze

Hi Matt

I am awaiting £50.50 cashback for car insurance with Direct Line. It has been at confirmed status for a couple of months now but still hasn't gone to payable. The policy was paid for in full back in May.

Could you please have a look?

Many thanks

TopCashBack_Company_Representative

Hi @tight_arze,

I am sorry that your transaction hasn't moved to payable yet. If you could kindly send me an email to mse@topcashback.co.uk I will then be able to see more information about your transaction and so provide you with a much more informed response.

Best wishes,
Matt

mhoc

TopCashBack_Company_Representative wrote: »

Hi Everyone,

I am really sorry for any difficulties you are having with the site at the moment! Our Tech Team are working on these as soon as possible. Hopefully it wont be too long now before they can get the show on the road!

@1790 faddy - This will probably mean any purchases over this will either be declined or untracked and so I wouldn't worry

Best wishes,
Matt

still impossible to log on this morning

BartyBoy

I haven't been able to log on to my account since yesterday afternoon, very frustrated!!