Topcashback Questions & Answers

carh

Hi Samantha, me again. I have recently made a purchase from Go Groopie and yet again, as with EVERYTHING I put through, it is not tracking or showing again.:eek: There is no adblock. I am fed up with having to claim on every single thing I buy via your site and then it takes months (and that is if I ever get the chaback agreed) to get it. It NEVER used to be like this on your site and by the comments , everyone else feels the same. I am now getting the emails that I always should have had but NO CASHBACK RECOGNITION on my Earnings page so can you ask your team to look at this please.? It is too much of a coincidence to have every purchase not showing up - yet it shows on My Visiting Pages.:(

NX1977

There is an issue with Domino's not tracking.

I think it is because the Domino's site rejects the first attempt to use PayPal and this clears the tracking cookies.

Could you please look into this to save me logging more support tickets.

NX1977

carh wrote: »

Hi Samantha, me again. I have recently made a purchase from Go Groopie and yet again, as with EVERYTHING I put through, it is not tracking or showing again.:eek: There is no adblock. I am fed up with having to claim on every single thing I buy via your site and then it takes months (and that is if I ever get the chaback agreed) to get it. It NEVER used to be like this on your site and by the comments , everyone else feels the same. I am now getting the emails that I always should have had but NO CASHBACK RECOGNITION on my Earnings page so can you ask your team to look at this please.? It is too much of a coincidence to have every purchase not showing up - yet it shows on My Visiting Pages.:(

This is exactly the reason I moved to TCB from quidco. In the end I had to raise every click which didn't track, and it ended when every honestly earned cash back was declined. I know from friends and colleagues who tried to use the sky promotion a while back, quidco blamed sky and sky blamed quidco for not paying out (see the sky forums for sky's official response on the debacle)

I hope TCB don't go this way as well.

TopCashBack_Company_Representative

Hi there,

@carh, if you could kindly get back to me on our support ticket, I would be more than happy to continue to go through your tracking with you and see if we can get to the bottom of this. You will be able to access this directly by copying and pasting the following link into your browser - http://www.topcashback.co.uk/account/enquiries/tickets/view/489444

@NX1977, I am not able to see any issues in regards to tracking when looking through the statistics for this merchant, but I am sorry to hear that this is occurring for you. We are limited to what we can do as this issue is happening when on the merchants site, but if you could email me at mse@topcashback with your transaction dates, I can see if I can do anything from this end for you.

@luckymannn, it is no problem at all and I am glad that we have been able to establish that this could be down to Adblock, by disabling this when visiting site, you should go on to see your cashback track for you as expected.

I can understand that you are maybe feeling a little skeptical but our Claims Team will do all they can to help here and hopefully, we can get this tracking for you. Unfortunately we cannot guarantee cashback and having Adblock installed can cause a transaction to be attributed to another marketing channel, but prior to any of your next purchases, be sure to disable your ad-blocker, clear your cookies and you should go on to see a huge improvement.

We do not send out declined emails I'm afraid and we do have a 100 day window from when a transaction is made for a claim to be lodged, but do not worry, if you could get in touch via email at mse@topcashback.co.uk with your transaction date, I can look into this for you and see if we can get this limit overridden.

In regards to transactions, you may not be able to view each individual transaction completed by date, but by selecting to view completed transactions at the bottom of your earnings page, you will be able to view each merchant you have shopped with and the total amount pending, confirmed, payable and claimed. I can assure you that this information is not wiped.

I look forward to hearing back!

Many thanks,
Samantha

carh

TopCashBack_Company_Representative wrote: »

Hi there,

@carh, if you could kindly get back to me on our support ticket, I would be more than happy to continue to go through your tracking with you and see if we can get to the bottom of this. You will be able to access this directly by copying and pasting the following link into your browser - http://www.topcashback.co.uk/account/enquiries/tickets/view/489444

@NX1977, I am not able to see any issues in regards to tracking when looking through the statistics for this merchant, but I am sorry to hear that this is occurring for you. We are limited to what we can do as this issue is happening when on the merchants site, but if you could email me at mse@topcashback with your transaction dates, I can see if I can do anything from this end for you.

@luckymannn, it is no problem at all and I am glad that we have been able to establish that this could be down to Adblock, by disabling this when visiting site, you should go on to see your cashback track for you as expected.

I can understand that you are maybe feeling a little skeptical but our Claims Team will do all they can to help here and hopefully, we can get this tracking for you. Unfortunately we cannot guarantee cashback and having Adblock installed can cause a transaction to be attributed to another marketing channel, but prior to any of your next purchases, be sure to disable your ad-blocker, clear your cookies and you should go on to see a huge improvement.

We do not send out declined emails I'm afraid and we do have a 100 day window from when a transaction is made for a claim to be lodged, but do not worry, if you could get in touch via email at mse@topcashback.co.uk with your transaction date, I can look into this for you and see if we can get this limit overridden.

In regards to transactions, you may not be able to view each individual transaction completed by date, but by selecting to view completed transactions at the bottom of your earnings page, you will be able to view each merchant you have shopped with and the total amount pending, confirmed, payable and claimed. I can assure you that this information is not wiped.

I look forward to hearing back!

Many thanks,
Samantha

I Have clicked on the link Samantha, and sent you a message, many thanks

NX1977

Thanks Samantha, the claims team seem to be looking into this.

Moneysava_wannaB

Moneysava_wannaB wrote: »

Agreed I've stopped using Topcashback, I've been waiting a year now for my Sky cashback which tracked at 0.00( Confirmed) and has never changed, I put in a claim as soon as I could but it seems topcashback either don't care! or most likely kept the money as profit!:(:(:(

I use a separate browser for cashback with cleared cookies and no add-ons like dnt or adblock.

I've started using Quidco again as at least they chase missing cashback

TCB have finally declined my cashback which was confirmed but now declined;

I can confirm that we have now received an update as regards to this status of this claim. Unfortunately it seems that the merchant has taken the decision to decline this submission, and as such we have not received any cashback to pay over to you or add as a pending indication to your account.

The reason that we have received to support this decision states…

''Over a year since transaction date - Will not Pay out''

We are sorry that we have not been able to recover anything for you on this occasion.

NX1977

Complain on the sky forums. I'm sure there'll be a TCB topic - there is a quidco one

The quidco folk also sent BBC watchdog emails

carh

NX1977 wrote: »

Complain on the sky forums. I'm sure there'll be a TCB topic - there is a quidco one

The quidco folk also sent BBC watchdog emails

I had suggested Watchdog as well. If tCB are not getting the actual cashback, then some of the retailers should be taken to task who are in this scheme as they seem to be causing problems. Tesco is one of them - the list of reasons why they could not pay out according to them were laughable and I disproved every one but they finally said they were refusing to pay me and that was that. So I heard from TCB anyway. I wrote to Tesco with a whole list of their idiotic excuses and they ignored me. This is one of the things that should be addresses by a governing body as this is false enticement.

B_M

NX1977 wrote: »

Complain on the sky forums. I'm sure there'll be a TCB topic - there is a quidco one

The quidco folk also sent BBC watchdog emails

Are these recent Sky purchases, or old ones?
I've taken out 2 recent Sky purchases (one via tcb and one another site - for myself and mother) - see who wins in the payout game.
Tracked fine on tcb and confirmed quickly enough, so no worries so far. 13 weeks average on tcb (23rd March on other - taken after tcb). Around 8 weeks in with tcb, so we'll see if there any issues in 5 weeks.
I'm hoping for a smooth transaction, but aware of potential problems.
I've found Sky to be perfect so far, with an excellent customer service. They couldn't be more helpful.