Topcashback Questions & Answers

TopCashBack_Company_Representative

Hello,

I hope that everyone is looking forward to the weekend!

@Mr K, thank you for your feedback, this is how we have always opted to order the reviews but there is the option for our members to sort these by either lowest star or newest first also, depending on how you prefer to view these. In regards to the forum, we decided just under a year ago to remove this from site, as a company, we have found that we are able to assist our members more efficiently via our support ticketing system.

@enditnow, that is great to hear and I hope that you were sure to treat yourself with this

@carh, I can assure you that the majority of cashback is received by our members within the time frame provided. Sometimes it can take a little longer as these are only estimates at the end of the day, but where a transaction does not become payable a fair time after the estimated payable speed, this will always receive the networks attention and whilst they may not be able to resolve this as quickly as hoped, as soon as we do go on to receive the cashback, this is passed straight on to our members.

Best wishes,
Samantha

carh

To the representitive: Can I ask why you quote this phrase every time a pop up box opens after visiting a site "Any cashback earned will show in your TopCashback account within 7 days.

We will also email you to confirm once it's tracked."

One of the reasons we are all moaning on here is because the cashback does NOT appear within 7 days and I have never once had an email from you in any shape or form since belonging to your site. Already this is false information. Someone needs to review your wording as it is not true and hence upsetting everyone who never seems to see their cashback more quickly, if ever

TopCashBack_Company_Representative

Hi Carh,

I hope that you enjoyed the weekend!

Any tracked transaction should appear within a 7 day period which is why we state on the pop up box "Any cashback earned will show in your TopCashback account within 7 days''. If this has not appeared within the 7 days estimated, then this is when we would suggest lodging a claim.

As for the email, once a transaction has tracked after purchase, not including transactions that you have claimed for, then you should go on to receive a transaction notification email. However, this is an optional email and you can select to unsubscribe from this on your account here -

https://www.topcashback.co.uk/email-subscription/

This could be why you have not received this as expected.

Please do let me know if you have any further questions and I would be happy to help.

Best wishes,
Samantha

sarah1972

carh wrote: »

To the representitive: Can I ask why you quote this phrase every time a pop up box opens after visiting a site "Any cashback earned will show in your TopCashback account within 7 days.

We will also email you to confirm once it's tracked."

One of the reasons we are all moaning on here is because the cashback does NOT appear within 7 days and I have never once had an email from you in any shape or form since belonging to your site. Already this is false information. Someone needs to review your wording as it is not true and hence upsetting everyone who never seems to see their cashback more quickly, if ever

Have you logged in to your account to see if you set it up to receive emails?

My cash back has always tracked well within the 7 days and I get an email every single time I do a transaction.

It does frustrate me sometimes when people complain about cash back sites, I look at it that if I get it then its a bonus and if the merchant doesn't forward it to the cash back site then thats just how it is.

You win some, you lose some.

carh

TopCashBack_Company_Representative wrote: »

Hi Carh,

I hope that you enjoyed the weekend!

Any tracked transaction should appear within a 7 day period which is why we state on the pop up box "Any cashback earned will show in your TopCashback account within 7 days''. If this has not appeared within the 7 days estimated, then this is when we would suggest lodging a claim.

As for the email, once a transaction has tracked after purchase, not including transactions that you have claimed for, then you should go on to receive a transaction notification email. However, this is an optional email and you can select to unsubscribe from this on your account here -

https://www.topcashback.co.uk/email-subscription/

This could be why you have not received this as expected.

Please do let me know if you have any further questions and I would be happy to help.

Best wishes,
Samantha

Thank you for your reply.I have checked the link and am subscribed to every email going here on the correct email address so something is going wrong as nothing is coming to me at all and I check Spam regularly so it is not in there either. And yet again, another recent order I put through is not showing on my account so here we go again with the Claim process, that will make about 7-8 claims over the past year and I do not even buy that much so that makes it about 90% of my purchases having to be chased. I do not consider that to be an efficient service from your company.

B_M

Firstly, I'd like to say I can actually see an improvement with tcb. Tracking has been great and, after concerns (re reviews), payments are coming in within estimates (generally bang on time). The filter for reviews has been fixed, though I still strongly disagree with the default setting (highest rating). If it was possible for members to set a newest default as 'permanent'. then this would be acceptable and a compromise. You can set to newest, but it has to be re-set every time you sign in.
I've left positive reviews for those merchants who deserve positive reviews and who don't just use affiliate marketing to gain sales.

@tcb, what I personally would like to see improved, is the splitting of payments, so you could split say a £60 individual payment into £50 Tesco points and £10 cash (or other). Anything larger than the current Tesco limit, and you're very limited. Impossible for larger transactions, like Sky, insurances etc.
Is there a possibility for change here, and / or, will the Tesco points limit allowance be raised?
Food for thought?

carh

B_M wrote: »

Firstly, I'd like to say I can actually see an improvement with tcb. Tracking has been great and, after concerns (re reviews), payments are coming in within estimates (generally bang on time). The filter for reviews has been fixed, though I still strongly disagree with the default setting (highest rating). If it was possible for members to set a newest default as 'permanent'. then this would be acceptable and a compromise. You can set to newest, but it has to be re-set every time you sign in.
I've left positive reviews for those merchants who deserve positive reviews and who don't just use affiliate marketing to gain sales.

@tcb, what I personally would like to see improved, is the splitting of payments, so you could split say a £60 individual payment into £50 Tesco points and £10 cash (or other). Anything larger than the current Tesco limit, and you're very limited. Impossible for larger transactions, like Sky, insurances etc.
Is there a possibility for change here, and / or, will the Tesco points limit allowance be raised?
Food for thought?

I am pleased for you that they appear to have improved. I cannot say it has for me, I am just getting nothing tracking at all despite AdBlock being turned off and I have to claim for everything. I have just heard from TCB that one of my claims from July has been rejected by the retailer(Tesco Direct) which does not surprise me as Tesco have proved to be appalling in everything but food with all the services I have used from them. I am giving TCB the benefit of the doubt on this as I do believe Tesco are bad. But it seems ridiculous if these retailers refuse to pay for completely spurious reasons (Tesco have made up 4 excuses so far when I proved them wrong on the last 3). What's the point!

sarah1972

carh wrote: »

I am pleased for you that they appear to have improved. I cannot say it has for me, I am just getting nothing tracking at all despite AdBlock being turned off and I have to claim for everything. I have just heard from TCB that one of my claims from July has been rejected by the retailer(Tesco Direct) which does not surprise me as Tesco have proved to be appalling in everything but food with all the services I have used from them. I am giving TCB the benefit of the doubt on this as I do believe Tesco are bad. But it seems ridiculous if these retailers refuse to pay for completely spurious reasons (Tesco have made up 4 excuses so far when I proved them wrong on the last 3). What's the point!

There is definitely something going wrong for you, my Tesco Direct claims have always tracked and gone through.

I can't think of anything for you to do to improve the situation, are you a member of any other cash back sites and if so how is the tracking on those?

I used to be a member of Quidco but I ditched them as Topcashback seems to work better for me for some reason.

B_M

@carh, Tesco have seemed to have had issues for ages, I agree.
I use Firefox when using tcb and tracking for myself over many years has been good and not too many claims. But, I finding tracking for a lot of merchants is almost instant, well within an hour and many within 5 minutes.
Some of the estimates seem more reliable now and so they should.
I'll never be complacent and I always take the likes of financial cash back promotions very seriously. I've gone direct many, many times! But not of late. The last 2 have come through as promoted and I still have a couple to come through. One is a massive estimated time for payment (36 weeks) and I'm half way there and it has been confirmed. 36 weeks is a joke tbh, but rare. Well outside the FOS 3-4 months advice. I'm not going to chase (yet) this time and see what happens. 36+ weeks would be totally unacceptable though!

carh

sarah1972 wrote: »

There is definitely something going wrong for you, my Tesco Direct claims have always tracked and gone through.

I can't think of anything for you to do to improve the situation, are you a member of any other cash back sites and if so how is the tracking on those?

I used to be a member of Quidco but I ditched them as Topcashback seems to work better for me for some reason.

Thanks for you reply and also recognising that I seem to be getting a raw deal here I have never bothered with Quidco as they never seemed to cover what I wanted and always used TCB with little problem. But they seem awful now as do the retailers. Tesco actually said that I had returned the items(I proved they were in my bedroom), then said I had never bought them, then said they have no record of it going through the site despite it showing on a page that I printed out! I do partially blame TCB for this as it is CLEAR that the transaction is genuine but as Tesco have refused it, TCB have rolled over and agreed with them. Even my last Holland and Barrett order is not tracked and I am fighting this despite previous (and lesser amounts!) of cashback going through. Without wishing to sound paranoid, I feel as if I am being targeted for some reason and am sick of it as not ONE transaction from this year is showing now and I feel TCB have some responsibility in checking this out as a priority case as I seem to be missing out on everything but I feel TCB are not listening or taking this seriously. If I ran a business like this, I would want my customers to be happy and want to know why something is causing so much stress