Topcashback Questions & Answers

TopCashBack_Company_Representative

Hi there,

@digital, as with any technology, this will not always be perfect but as soon as any issues do occur, we will always act on this to get this back up and running for our members as quickly as we can. I do apologise for any inconvenience that has been caused though. We do appreciate any feedback you can pass forward in regards to the site, but I am afraid that at present, the order of reviews is not something that we are looking to alter and members are able to set these, to view the most recent, if they wish.

@ioscorpio, I would be happy to take a look into this for you and so that I can do this, could you email me at mse@topcashback.co.uk from the email used for your TopCashback account?

Enjoy the weekend!

Best wishes,
Samantha

Photometer

Hi Sam,

I have posted the email to mse@topcashback.co.uk and hope to see a quick resolution.

Thanks
Photometer

washable

Hi topcashback I have an outstanding issue from June 2014 for Hilton. I keep getting fobbed off with excuses each month. It is not a big amount of money involved, but I would like to see an end to this.
Thanks.

digital

TopCashBack_Company_Representative wrote: »

We do appreciate any feedback you can pass forward in regards to the site, but I am afraid that at present, the order of reviews is not something that we are looking to alter and members are able to set these, to view the most recent, if they wish.

But the unbiased approach is to default to latest first.

TopCashBack_Company_Representative

Hello,

I hope that you have all enjoyed the weekend!

@Photometer, thank you for the email, I will be sure to respond to you on there this afternoon and I hope that I can be of assistance

@washable, I am sorry to hear that this is still ongoing and if you could email me at mse@topcashback.co.uk, I would be happy to look into your claim for you and see where we are at with this.

@digital, I can understand what you are saying and we do appreciate your feedback here, I will be sure to pass this forward the next time this goes on to be reviewed.

Best wishes,
Samantha

marvin

Snapsave cannot upload receipts keep getting If this error persists, then please feel free to contact us with this error code:9809622

Is it generally down or a problem with my connection have tried it on more than one browser with same result.

ioscorpio

Hi Samantha
Thank you for your response.
Regards
ioscorpio

TopCashBack_Company_Representative

Hi there,

@Marvin, there is a slight technical error I'm afraid but we are working on getting this resolved, could you send your receipt into us at snapandsave@topcashback.co.uk being sure to include the offer that you are claiming for? We can then assist here.

@ioscorpio, thank you and it is no problem at all, I am happy to help

Best wishes,
Samantha

Mr_K

Why is the default sort order for reviews 'highest star rating' first ? This gives a distorted view of some feedback which is years old and hides recent critical feedback. (oh, i've noticed your forum has disappeared too, why ? critical feedback again ??)

carh

enditnow wrote: »

always been good to me - have over £520 in cashback paid

I am pleased that you have had such a good experience and indeed, they used to be very good but it has been in the last 18-24 months that they have become really bad st getting the cash to customers as has been shown by the remarks below. It is unacceptable to have to wait 6-12 months plus for cashback with nothing appearing to happen. And it is all the higher amounts that are the problem