postage and packaging

ballisticbrian

Just imagine this buyer gets royally ripped off from some scammer and finds out they've opened too many frivilous cases.

Obviously_the_best

carnehan wrote: »

Postage charges are a real bug bear to me. I recently bought an item from a seller with P+P charges of £7.95. I knew they were too high but continued anyway as the seller lived only 20 miles from me and thought I could arrange pick-up. He refused this option and told me to pay postage.

When the parcel arrived postage had actually cost £3.50. With packing materials I would have accepted P+P of £4.50 - £5. I queried with the seller and he refused to respond. I therefore, escalated the case to ebay and surprise surprise he replied but said it was my problem for bidding and nothing he was going to do.

After waiting the alotted time for the seller to respond following an exchange of emails I escalated the case further to ebay. I didn't expect much but wanted to fight my corner. To my surprise, within minutes of the case being submitted ebay called in my favour and refunded the postage AND the cost of the item!! I had requested a £4.00 refund from the seller. It has now cost him £18.45!!

I know the ethics of this are perhaps wrong in accepting the full refund but this was ebays decision and in my view is a warning to the seller to be more reasonable with his postage charges in the future.

Ebay do sometimes listen.

Can I take your eBay username please. Another for my blocked list. Seriously TSFE.

martindow

Isn't the seller also at fault here? The refund has gone through as they did not respond to a claim. Had they not ignored it Ebay probably would have sided with them.

ballisticbrian

martindow wrote: »

Isn't the seller also at fault here? The refund has gone through as they did not respond to a claim.

The seller has not responded - let's take them out and give them a public flogging, no - "off with their head!!!!"

duncan-biscuits

Exploiting of ebay cases, it sounds far fetched anyway if it did happen like they said anyway, nothing good ever happens to people who steal money the guy who sold something charges maybe a quid too much , but still had to pack it and carry it to post office, but he or she didnt do anything illegal cos buyers bid on items and are understood to have accepted the price on the P&P box as part of the "deal"

I am surprised that the buyer who got their item and got a refund on the item too.

As a general rule of thumb, I believe you will get soon receive a bill in of approx. three times the amount you robbed! Cos of the way karma seems to work you get it back but 3 times as bad!

Life throws up numerous monetary situations a flat tyre, the dog needing a stitch on a cut paw, the cooker goes on the blink, the kids get a hole in their best shoes, the hoover needs replacing ......could be a few all come in this week at once for the no57 poster who rejoiced at his £18 odds gain, at the expense of another, well it will soon be a £54 loss when "something unexpected" needs paying :O

cyberem78

I personally take into account everything from envelope, padding, ink, cellotape, petrol used to post and my time spent doing so. I don't think there is anything wrong with that.

Saying that I don't charge astronomical amounts like some sellers do, I just cover my costs. I do think that some categories don't allow you to set a more reasonable postage cost to cover envelope etc costs. I live in a town where the only bubble wrap envelopes are sold singly and cost 50p for even the smallest size!

I always think that if a person bids they are happy to pay the postage cost given, if not they shouldn't bid.

soolin

cyberem78 wrote: »

I personally take into account everything from envelope, padding, ink, cellotape, petrol used to post and my time spent doing so. I don't think there is anything wrong with that.

Saying that I don't charge astronomical amounts like some sellers do, I just cover my costs. I do think that some categories don't allow you to set a more reasonable postage cost to cover envelope etc costs. I live in a town where the only bubble wrap envelopes are sold singly and cost 50p for even the smallest size!

I always think that if a person bids they are happy to pay the postage cost given, if not they shouldn't bid.

Re envelope costs. Most people buy on eBay, living in a small town doesn't mean you can't do the same.

It is a dangerous mind set to think that if someone bids they are obliged to be happy, your buyers are the ones with the ability to leave stars and potentially get you restricted. Never forget that.

sharnad

there is one company who sell an article of womens clothing new but last season or slight seconds for half the price - i think they are aligned with the org company but not sure. They charge over what they cost to post and must make £3 on each one what it costs on the stamp they use to sell. They come in a small blue plastic envelope and send for 69p.
They sell thousand and though they have 4. something stars for p & p must annoy some people. I dont know if they save fees charging the high package but once they have sold a couple of thousand they must make a fair bit

zerog

I bet this would go away if ebay UK followed the US site and charged FVF on the postage. Or why not just force all sellers to make their default postage "free", reduce FVF to 9% and buyers can pay extra for better services.

ballisticbrian

Or why not just force all sellers to make their default postage "free",

When the postage is free, it's just added on to the cost of the item by the seller making it harder to get quantity discounts.