postage and packaging

mimi1234

I normally give a refund if I overcharge. I sent a few things recently which I thought would be deemed as packets but went through as large letters. I sent a refund more or less straight away and most of the buyers said "you shouldn't have bothered and that it was really honest of me".

I once charged someone 20p for packaging and she left me a neutral and a 1 for p+p. I think that was unnecessary but to each their own. I make it perfectly clear that folk are paying for postage AND packaging, and if they are unhappy, to not bid on my items. Sure, it's a bit fierce, but I would rather they know how it is from the start.

Goldfizz

scotty1971 wrote: »

i bought a dress which i am happy with,the p&p was £2.50......,just thought the price was slightly excessive.

£2.50 is a reasonable amount to pay for a dress to be posted via 1st class IMO.
Luckily for the seller, it obviously slipped through as a large letter.....a slightly bulkier item would've been £2.70.
Not worth trashing their stars to be honest.
I remember the days when Ebay sellers would 'intentionally' charge £5 for an item like that.

If i don't agree with how much a seller charges for p&p, i simply don't bid on the item!

ballisticbrian

Sometimes I'm at odds with people on theads like this. But from a business perspective... Are you happy paying for an item from very.co.uk with free postage, £5 for a dress, when you know it really cost a couple of quid to send it to you, a couple of quid to the retailer, and about 10p to some kid in a sweat shop who made it, and then expect the same costing from someone in the UK? If you buy from a cottage industry or hand made seller in the UK, you need to know that they need to earn minimum wage and put their kids through school. You can't take these big corporations with no ethics and compare them, and equally , you can't compare someone selling their second hand goods from home after their day job in the city, with a value added seller giving you their time to earn a crust in Britain.

techspec

Did the seller or Post Office put the stamp on?

I often charge packet price and they end up going as Large letter at the post office. Often despite clearly being a packet. I don't go back and refund.

I still think £2.50 is reasonable - and no-where on Ebay does it say cost price must be charged.

As you say - you agreed the price.

techspec

ballisticbrian wrote: »

Sometimes I'm at odds with people on theads like this. But from a business perspective... Are you happy paying for an item from very.co.uk with free postage, £5 for a dress, when you know it really cost a couple of quid to send it to you, a couple of quid to the retailer, and about 10p to some kid in a sweat shop who made it, and then expect the same costing from someone in the UK? If you buy from a cottage industry or hand made seller in the UK, you need to know that they need to earn minimum wage and put their kids through school. You can't take these big corporations with no ethics and compare them, and equally , you can't compare someone selling their second hand goods from home after their day job in the city, with a value added seller giving you their time to earn a crust in Britain.

Bad example - Very Charge £3.95 to your home

Agree with your point though.

ballisticbrian

techspec wrote: »

Bad example - Very Charge £3.95 to your home

My Mrs keeps telling me all this stuff is delivered free - maybe it's worse than I feared... :think:

techspec

ballisticbrian wrote: »

My Mrs keeps telling me all this stuff is delivered free - maybe it's worse than I feared... :think:

:rotfl::rotfl::rotfl:

Its free if delivered to a shop instead of your home address (collect+)

aeb_2

I've just been running reports because I got a 2* for dispatch and 1* for P&P yet all excellent feedback comments
It was interesting to see that I got several 4* for P&P from people who sell with a much higher postage than me. I charge £2.50 and clearly state this in the description. They were charging £2.80, £2.95 and £3.15, all for the same 2nd class. One was selling items bought from me with £3 postage. (That's OK, read and sell on)
All had lowish stars themselves - perhaps they are just unaware of stars, or is it spite as in - my stars are low so I leave low stars?

The worst *'s were from some one who bought 3 so her postage was £2.50 yet she left 3* all the way across.

Can't please some people, but as Ebay don't explain it too well.......

Ralph-y

Some buyers think 3* is the norm for good service, 4&5* is for exceptional service.

I have found this to be true in the minuscule sample of 4 people that where newish to Ebay, that I asked

And you are right Ebay don't explain things very well!

Ralph

LilacLillie

How do you check how many stars an individual buyer leaves you?
I can only see the overall star rating on my page.
TIA
LL