T-Mobile £8 deal costs £10.01

DrNoGoodnamesleft

spannerzone wrote: »

...month 3 bill appears to be £9.71 for no apparent reason. I guess I must have also opted for the 'bill randomiser' when taking out my contract.

Try a call to 150. Or perhaps many calls to 150. You should eventually get someone to sort it out, but have a flask and sandwiches handy, just in case it takes a while.

Let us know the result.

I’m led to believe that I had my 250MB + 250MB account adjusted back to the basic £8 deal, but only time will tell.

PS I’m thinking of setting up a business offering something for £8 per month, but then charging more. It’s obviously legal to do this, otherwise T-Mobile wouldn’t do it, would they? I’m currently working on the bill randomiser software.

DrNoGoodnamesleft

mije1983 wrote: »

Have you tried the chat that appears when you log into your 'My T-Mobile' account as they are a separate team and can access your account?

The chat team in the shop area just tend to be sales.

Thanks for that.

I have yet to spot that one. Nothing is appearing automatically - how is it accessed?