T-Mobile £8 deal costs £10.01

DrNoGoodnamesleft

I have recently taken out a T-Mobile SIM only deal, advertised on their web site under shop / sim-only / plans, at £8 per month. On a 12 month contract this gives 300 minutes, 5000 texts, 500 TM to TM minutes and 250MB free internet.

Unfortunately the first two bills have come through for £10.01. Their ‘Customer Services’ department seems to be using some sort of semi-random excuse generator why this should be, but they are adamant that £10 is the correct amount and are quite happy to literally shout down any objections, despite my having an email from T-Mobile when I first signed up stating £8 per month.

Unbelievably in this day and age they do not have an Email address for me to contact them.

Has anyone else taken up this ‘£8 offer’?

grumbler

First bill is usually higher because it covers more than one billing month.
Just read it thoroughly.

DrNoGoodnamesleft

Thanks for that Grumbler. This was one of the many reasons given by T-Mobile, but I only queried the amount when I received the second month’s bill for £10.01.

grumbler

My apologies. I've missed the "first two" bit

Stick to you guns then and don't let them to fob you off.

DrNoGoodnamesleft

Don’t worry – I’m not the fobbing off kind!

neil40

I found their customer service in the Phillipines was actually ok.If you dont get any joy,try asking for your pac.They will transfer you to retentions in the UK which may be able to sort out the problem.

spannerzone

I took out the same deal and added an extra 250mb internet usage for another £2.50 extra... my first two bills are different and don't seem to resemble the price I expected..

Month1 was £7.50 and month 2 is £9.73 ... the plan I have shows it should be £8.50 plus vat each month, £10.50 which is what I signed up for.

Anyway, I'm waiting to see what month 3 bill says...i did port into Tmobile so they did say the first month would not tally as expected (first 5 days on their number, the remainder on my number) but not sure why month 2 is still under priced slightly (not that I mind!)

Yinster

I had the same problem when I moved to a different tariff with them. It was the full monty sim only which MSE advertised and I got it on the last day of it being £16 before it became £21. However T mobile were charging me the higher price until I looked at my bill and inform them. And got them to credit me back the over charge. call 150 and stick to your guns as even now I can see that the £8 tariff is there and if they were charging you the normal price, that would £10.50 so not £10.01

oopsadaisydoddle

Is it definitely the plan you're being charged extra for?

You're not being charged for e.g. a non direct debit fee or itemised billing?

Also, have you got a screen shot of the order or any paperwork?

withabix

Are these charges for Voicemail?

DrNoGoodnamesleft

neil40 wrote: »

I found their customer service in the Phillipines was actually ok.If you dont get any joy,try asking for your pac.They will transfer you to retentions in the UK which may be able to sort out the problem.

Thanks for the suggestion, but as I was literally shouted down on the ‘phone, I’m sticking to written communication from now on.