eBay Opended Cases

the_lunatic_is_in_my_head

mizzbiz wrote: »

I will explain:
I want a refund. I researched a little on whether it was better to open a dispute through Ebay or file a chargeback through Paypal. The consensus was that Paypal was the better option. So I decided I would message the buyer first, and if they were not forthcoming, I would charge back through Paypal. Instead, I find I have opened a case in Ebay by contacting the seller and thus am precluded from opening a Paypal case.
I agree you should dispute through ebay as that is the trade platform, however, I was miffed to find that Paypal were apparently better and i had the choice taken away from me by Ebay. Hopefully this is all moot because Ebay are going to refund me anyway!

My point being, that if I don;t get a refund but could have had one via Paypal, in future, I will skip the 'negotiation through ebay' part and file an immediate dispute through paypal. First ever dispute so if I have my wires crossed, that's why.

I see, I would say eBay is better as Paypal just do a straight return for return were as eBay have the no fault depending upon the circumstances which might be less hassle as a buyer.

I would also say the policies are consistent (assuming a buyer's case is genuine, eBay have a few clauses about "good faith" to prevent abuse) so if you were due a refund one should be issued with either eBay or Paypal.