Broken sofa suit.

wakey100

Hi advice please, my parents bought a sofa suite from scs two and a half years ago, they have called them out 3 times as the arms on both sofa's are falling off, they have tried to repaire them twice now they have told them they can keep the broken sofa and they will give them £500 or they will fix it again and get only 2yrs left on there insurance? :mad:Thank you

neilmcl

The arms falling of a sofa "suit", just call it a vest.

I think the term you're looking for is suite.

Seriously though, what was the cost of the sofa? £500 might seem fairly reasonable.

zaax

scs are trying to fob you off if they quickly offered £500. You can run it all the way to court and possibly get the whole price back + 10% but that will be alot of hassle & time.

wakey100

neilmcl wrote: »

The arms falling of a sofa "suit", just call it a vest.

I think the term you're looking for is suite.

Seriously though, what was the cost of the sofa? £500 might seem fairly reasonable.

Thanks for the spelling lession

They paid £2500 for it?

vuvuzela

zaax wrote: »

scs are trying to fob you off if they quickly offered £500. You can run it all the way to court and possibly get the whole price back + 10% but that will be alot of hassle & time.

Price + 10% ? Where legally does that come from, I've not heard of that.

neilmcl

zaax wrote: »

scs are trying to fob you off if they quickly offered £500. You can run it all the way to court and possibly get the whole price back + 10% but that will be alot of hassle & time.

If you say so.

neilmcl

wakey100 wrote: »

Thanks for the spelling lession

They paid £2500 for it?

OP, under the terms of the SOGA your parents would be entitled to a remedy of repair, replacement or refund (partial).

As the the first remedy isn't doing the job then you (your parents) could opt for a replacement but the chances are that this could have the same problem so the only real option here would be some sort of refund taking into account the usage that's already been had. £500 after 2 1/2 years is far too low given the original purchase price, although they are giving you the sofas on top.

Personally I'd be asking for at least £1500 and they can take away the suite.

ScS_representative

Hello Wakey100,

I work for the ScS Online Team and would like to try and help you with this. Please could you send your account number and post code to me by using our Feedback form: http://www.scs.co.uk/customer-care/feedback/. I will then be able to have a look into your account and try to find a solution for you.

Many thanks,

Kate
The ScS Online Team

unholyangel

vuvuzela wrote: »

Price + 10% ? Where legally does that come from, I've not heard of that.

Aw come on, you know as well as I do that he makes it up as he goes along Our lovely zaax shows up sporadically telling OP's they're entitled to full refund + compo with little/no regard for whether they are actually entitled to it or not.

I have to say, i'm jealous. I'd love to live in a world like his where we're all entitled to full refunds (regardless of age, fault etc) AND extra on top. :T

ScS_representative

Hello Wakey100,

I have received your Feedback Form message, thank you.

I will have a look into it and get back to you ASAP.

Many thanks,

Kate
The ScS Online Team

Chickabiddybex

I would take a discount and pay someone else to fix it. It should leave you with a fixed sofa and some spare cash.