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Neutral feedback

ella2002
ella2002 Posts: 1,228 Forumite
in Ebay, auctions, car boot sales, post & parcels
Sold an item. Buyer says it has not arrived so refunded money straight away and now they have left neutarl feedback. Can I get it removed

Comments

  • soolin
    soolin Posts: 74,457 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    ella2002 wrote: »
    Sold an item. Buyer says it has not arrived so refunded money straight away and now they have left neutarl feedback. Can I get it removed

    Unfortunately not, I tried with my only neutral and eBay wouldn't budge. In the end I left mine as buyer did not leave any stars at all, and a neutral makes no difference to our accounts- it is stars we need to worry about.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • alx2013
    alx2013 Posts: 404 Forumite
    I received my first neutral as well recently on my private account, my fault as I sent the wrong size out but although buyer was offered a full refund + postage she said she wanted to keep it.
    As Soolin says my stars were not affected so not a problem.
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,615 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    ella2002 wrote: »
    Sold an item. Buyer says it has not arrived so refunded money straight away and now they have left neutarl feedback. Can I get it removed

    If you check their feedback left for others and there is a noticeable patten of non-receipt you can report the buyer (a report button should show up next to the feedback) and if eBay take action for buyer abuse the feedback may go.
    In the game of chess you can never let your adversary see your pieces
  • ella2002
    ella2002 Posts: 1,228 Forumite
    Does not seem to be a pattern but they want me to leave feedback
  • sham63
    sham63 Posts: 1,096 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    ella2002 wrote: »
    Does not seem to be a pattern but they want me to leave feedback

    So are you saying that they've left you a neutral - and now they're hassling you for feedback?!
  • ella2002
    ella2002 Posts: 1,228 Forumite
    Yes email today please can you leave me feedback !!!!!
  • soolin
    soolin Posts: 74,457 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Assuming you've blocked them already I would now just ignore.

    I would not be prepared to leave a glowing positive for someone that trigger happy.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • eaglesrjh
    eaglesrjh Posts: 376 Forumite
    Well you are under no obligation to give buyer feedback.

    However for INR claims I'm going to start leaving the buyer a positive with a message like this

    "fast payer, sorry your item did not reach you, full refund given"

    if all sellers do this any repeat INR offenders will soon have a pattern.

    In my eyes there it's not a false positive so no policy breach.
    if i had known then what i know now
  • Chickabiddybex
    Chickabiddybex Posts: 1,346 Forumite
    Tenth Anniversary Combo Breaker Savvy Shopper!
    Leave them feedback saying "crap buyer but his mum always gives me positive feedback"
    Hi. I'm a Board Guide on the Gaming, Consumer Rights, Ebay and Praise/Vent boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with abuse). Any views are mine and not the official line of MoneySavingExpert.com
This discussion has been closed.
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