woolwich to barclays

Joe404

08700104503_worker wrote: »

Fact 3 - From your migration date it can take THREE WEEKS for cards to be issued - you will get a 5 digit telephone banking passcode for use with 08007315387 so that you can change your address or transfer money if you need to - you WILL NOT be getting a new pin as these will be the SAME as your old woolwich cards.

I've not recieved any of the above, it is now over 2 months since they cancelled my Woolwich card and to this day I still don't have a new card!!

I appreciate what your saying but its not nearly as straight forward as you claim.

soolin

I'm another one who never got a new card....I used mine rarely but OH got his and when we phoned about mine we were told different things, from 'oh it must be lost' through to 'you didn't use it enough so we didn't send you one'. Apparently they can't tell from their computers whether one has even been issued or not...this is even worse than the 'computer says no' joke, it appears Barclays staff are not trusted with any real info on the customers.

Went to branch yesterday queues out the door, they were stopping people joining the queue as it was so long they couldn't get people in and out th ebranch, they even had a queue just for people who wanted to complain. I only wanted to pay in some cheques, I needed a lie down and a strong coffee after all that.

Luckily we have alternative banking, so we are leaving bare minimum with Barclays and moving everything else to a different bank.

08700104503_worker

I had a Card Saver and closed it when I got the switch over literature earlier in the year. It clearly said that the Card Saver was being migrated to an account with an ATM card that could only be used at Barclays cash machines.
At that point, I closed it.

So they DID send out info to tell people about the ATM card - just many people didn't seem to notice it. - People I am sitting at a desk behind this number now as I type - be lucky you might get through to me.

scrooge1985

Has anybody had any issues with automatic payments INTO their new Barclays accounts?

All the gumpf that I have had has not mentioned anything about automatic payments into the account (I'm thinking of Child Benefit and Child Tax Credit or whatever the current moniker for it is). It only mentions outgoing SO's and DD's will be transferred.

After a prolonged 'on hold' phone call to an overseas call centre, the 'supervisor' (the initial operative couldn't handle the question!) stated that automatic payments 'should' (note - he wouldn't committ himself to the word 'will' even when I pressed him) go into my new Barclays account! Is it my responsibility to tell the Govt agencies of my new account details even though Barclays said it was all going to be handled by them? (Deep joy - more call centres and supervisors to speak to and inane music to listen to while on hold!)

Also, as an aside, my Lloyds TSB internet account does not have the Barclays Sort Code 20-02-43 in its database when I tried to set up a payment, whereas Sainsbury's does! I've lost the will to live to ring up LTSB to find out why they don't recognise it!



Regards

Scrooge

smithja

I understand your pain, the whole transfer was a mess. I think they should be putting something in to accounts as a goodwill gesture for all of the problems without the need to complain. They should "in my opinion" also have given people the option of what type of account they wanted with Barclays were they had a Card Saver and Electron Card, rather than just choosing to migrate it to an account with only an ATM card you can use in a Barclays ATM. Even if that meant agreeing to a credit search, it would have caused less trouble and they would have probably lost fewer customers. The whole "saving accounts dont have debit cards", arguement is a load of nonsense. James

whitehartman

Yipee:j

Just been accepted for a Nat West Step account that comes with Maestro/Solo.

I could only get a savings account with The Woolwich as it was for Tax credits/Family Allowance.
The problem was my husband went bankrupt last year so i found it difficult to get a new account.I was already with The Woolwich when he went bankrupt.
So when the Woolwich/Barclays fiasco happened,i tried for a decent card and was refused by many banks.
But ,Nat West have accepted so GOODBYE BARCLAYS.

Wife of Whitehartman.

loupomm

my only hope seemed to be a pre paid credit card as i rely on online buying alot, seems they are now sending me a 'connect' tho the man that told me this didnt seem to know alot about this but im hoping it will serve that purpose! lol

freebird65

I'm caught in this migration shambles too. Had a letter to say all documents/info/cards would be sent to me two weeks prior to migration - two weeks AFTER migration I called to ask where they were and was told they'd "lost" me off the system. Nice....does that mean my £146K mortgage is no more? Probably not. After endless calls to Indian call centre workers who had no idea what I was on about, gave me incorrect membership numbers, sort codes etc, I finally got someone in the UK who managed to give me my online access details - got online to find that the one thing I need, my mortgage balance, I can't have. Oh no....apparently Barclays will send me a yearly statement. If I need my balance in the meantime, I may call the expensive 0870 numbers and sit in a queue for 2 hours to be told they can't find me on the system and all the while increasing Barclays' massive profits.

I'll be shifting my mortgage as soon as possible. I've been paying off bits of my mortgage as part of the MFi3 Challenge. My balance? I've no idea - and neither do Barclays because they still can't find me on their system!

Oh and I still haven't received a debit card.

soolin

We've hit another snag. We had an open plan flexible mortgage arrangement with Woolwich and have received a letter advising us that the facility to provide loan pots as a means to repay funds to borrow againt the mortgage reserve facilities has been wthdrawn. This is barely 2 weeks after spending some considerable time on the phone to Barclays setting this all up properly. It worked beautifully with Woolwich.

My OH also says I should mention that the Barclays letter is very porrly written and doesn't actually make much sense.

Also, it asks us to call an 0808 number it we want any information, any idea whether that is a premium, or dare I hope a free contact number?

exWoolich

I am so glad that I have now found some where to vent my frustrations over the switch from Woolwich to Barclays.

The switch has been a complete shambles which has been compounded by the fact that the Barclays telephone banking and customer service is so poor!

So far I have spent 2.5 hours on phone trying to get a catalogue of problems fixed.

These have been:

- Incomplete information for online and telephone banking, they send a passcode but no registration numbers
- They send cheque books and no gaurantee cards
- They even got my wife's name wrong on her debit card and cheque book
- We have been left with out the ability to use banking services.

The customer service is appalling:
- We have to wait ages for a response
- Different service support personel contradict each other
- The promise and do not deliver

I have no confindence in thier systems, procedures or staff. Three weeks on some issues have been resolved only to be replaced another set of problems.

I have asked thier customer support several times whether they were briefed about the switch and so far everyone of them has avoided an answer!!

I cannot believe how a big bank like Barclays can get a way with this. Their customer supportis so poor it is a wonder they have any customers at all.

Unfortunately I also have a mortgage with them so it will be difficult to extricate myself.. Looking at the options though..

Come back Woolwich all is forgiven.. Make you realise what a good set-up they had!