New O2 contract

Gary_zero

ringo_24601 wrote: »

I'd consider it miss-selling if a shop sold you a contract costing £X, knowing that it was going to go up to £X+2.8% (and they withheld that information)

that was the only concern that they hadn't been fair at the time of sale

Silk

Gary_zero wrote: »

exactly my point the staff did not tell her there was an increase due less than a week after she signed.
you knew there was a rise due the staff knew my daughter didn't
it's a shame the staff weren't a bit more honest

I thought your daughter was an existing customer with O2 ???

In which case she would have known all about the price rise due to the letters and emails that were sent out to all O2 customers.