Currys and a faulty tv, they want to inspect it!

jammiev

hi, i have a faulty tv and currys want to inspect the tv themselves. are they allowed to do this or am i entitled to get an independent inspection myself, i don't trust currys!? here's the dialogue;

Dear currys,

Please find attached my receipt for an LG LCD TV.

It has developed a fault and the TV can take up to an hour to turn on!
The item has failed through no fault of mine, and it was reasonable to expect it to last longer - given its cost/quality.
The Sale of Goods Act 1979 (as amended) states that when a consumer buys
goods from a trader they must be: as described; of a satisfactory quality; and fit for any purpose made known at the
time of sale to the seller.
This legislation also states that the seller, not the manufacturer, is
legally obliged to sort out a problem if the goods do not meet these
requirements.
The law also says I have six years from the date
of purchase to claim damages for faulty goods.
The tv is only just over 3 years old!
My goods are not fit for purpose and not of
satisfactory quality and I wish to claim a repair/replacement/refund of my goods under the Sale of Goods
Act 1979 as amended.

Please
respond to my complaint within 7 days from this e-mail.

Regards

currys response;

Due to the nature of the issues raised, we would like to inspect your television to diagnose the cause of the fault. As your product is now outside of the warranty period, you will be charged £95.00 for us to pick up and assess the unit at our repair centre. If the fault is confirmed as being a manufacturing defect, we will refund the inspection fee and either carry out a free of charge repair or offer a contribution towards a replacement television. If the fault is deemed to be wear and tear or mishap, your £95.00 payment will be retained and you will be given a quote for the necessary repair work.

Please give us a call on 0844 800 9090 so that we can make the necessary arrangements for the collection. Please have your receipt details and the television’s serial number to hand when you call. The booking team is available Monday to Friday, 09:00 - 17:00 and will be happy to answer any further questions you may have.

Yours sincerely,

Matt Young
The KNOWHOW™™ Team

DevCoder

After 6 months it is up to you to prove it is inherently faulty.

LG have issues with the PSU board with blown capacitors. This affects most of their > 18month LCD TV's/ Google this.

However 3 years is a lot beyond the warranty, personally given the cost I'd just buy a new LG LED TV (LG used to source Samsung panels but now have their own supposedly superior LED panels.

jammiev

krisdorey wrote: »

After 6 months it is up to you to prove it is inherently faulty.

LG have issues with the PSU board with blown capacitors. This affects most of their > 18month LCD TV's/ Google this.

However 3 years is a lot beyond the warranty, personally given the cost I'd just buy a new LG LED TV (LG used to source Samsung panels but now have their own supposedly superior LED panels.

thanks but i will never buy an lg again and why should i spend any more money.
thats what i am saying that am i entitled to get the investigation report done myself? i don't trust currys to do it!

unholyangel

Personally I'd only ever go for an independent report if it was required.

While statute of limitations gives you up to 6 years, it doesnt mean that all goods should last that long. Also under SoGA, after the first 6 months has passed....it is up to the consumer to prove the fault was inherent.

From what you've said, you're either claiming under one of their extended warranties or they're genuinely being nice and offering more than they need to at this stage.

IMO you should never incur additional charges where they can be reasonably avoided. This would fall under that.

jammiev

krisdorey wrote: »

LG have issues with the PSU board with blown capacitors. This affects most of their > 18month LCD TV's/ Google this.

.

if it is the blown capacitors is this a manufacturing defect?

Buzby

jammiev wrote: »

if it is the blown capacitors is this a manufacturing defect?

No - your power supply could be over voltage or a surge, nothing to do with LG. Additionally, it is the retailer who takes the responsibility for repair - you cannot try to circumvent their involvement.

Jinks

A lot of people misunderstand the act that you are quoting - in order to qualify under it you, the consumer, need to prove that there is an inherent manufacturer fault in the TV which existed before you had owned it for six months, something which is very difficult to do and only applies to a limited number of situations. Unfortunately Currys are entirely correct in their message to you and you should be aware that it is quite unlikely that you will find a way to have a three-year-old television replaced for free unless you have some sort of insurance which covers it.

The idea of trying to involve a third party seems to me like it would be messy and complicated - if you have to pay for an inspection either way, why not just allow Currys to do it? They don't have any more of a vested interest in the source of the fault than an independent repairer would, because if it is indeed an inherent manufacturer fault, Currys recover the cost from LG. They don't pay the bill for the replacement TV themselves, so there should be no issue about "trusting" them.

As someone who has worked at Currys, I can tell you that it helps greatly to be polite in these situations, as it makes the staff much more interested in helping you. If you are polite and friendly about your problem you may find yourself with something toward the cost of replacement. However, if you go into it antagonistically and making unreasonable demands of them which you aren't entitled to, you are likely to be on your own.

ILW

Which law says you have six years?

meer53

Why don't you want Currys to look at it ?

dalesrider

jammiev wrote: »

Dear currys,

Please find attached my receipt for an LG LCD TV.

It has developed a fault and the TV can take up to an hour to turn on!
The item has failed through no fault of mine, and it was reasonable to expect it to last longer - given its cost/quality.
The Sale of Goods Act 1979 (as amended) states that when a consumer buys
goods from a trader they must be: as described; of a satisfactory quality; and fit for any purpose made known at the
time of sale to the seller.
This legislation also states that the seller, not the manufacturer, is
legally obliged to sort out a problem if the goods do not meet these
requirements.
The law also says I have six years from the date
of purchase to claim damages for faulty goods.
The tv is only just over 3 years old!
My goods are not fit for purpose and not of
satisfactory quality and I wish to claim a repair/replacement/refund of my goods under the Sale of Goods
Act 1979 as amended.

Please
respond to my complaint within 7 days from this e-mail.

Regards

currys response;

Due to the nature of the issues raised, we would like to inspect your television to diagnose the cause of the fault. As your product is now outside of the warranty period, you will be charged £95.00 for us to pick up and assess the unit at our repair centre. If the fault is confirmed as being a manufacturing defect, we will refund the inspection fee and either carry out a free of charge repair or offer a contribution towards a replacement television. If the fault is deemed to be wear and tear or mishap, your £95.00 payment will be retained and you will be given a quote for the necessary repair work.

OUCH....

Your email only has 3 bits of usefull info. The rest is just a waste of time...
I'm surprised you got such a well thought out reply.


Link

Proving your claim for faulty goods

If your claim under the Sale of Goods Act ends up in court, you may have to prove that the fault was present when you bought the item and not, for example, something which was the result of normal wear and tear.

neilmcl

ILW wrote: »

Which law says you have six years?

That would be The Limitations Act 1980.