Currys and a faulty tv, they want to inspect it!

mattyprice4004

This will be interesting - after 3 years you're going to struggle to get anything.

Currys can issue a refund taking into account use you've had - given that this will be the cheapest option (you'll probably be able to buy a pizza with the refund) this is what could well happen.

neilmcl

Jinks wrote: »

A lot of people misunderstand the act that you are quoting - in order to qualify under it you, the consumer, need to prove that there is an inherent manufacturer fault in the TV which existed before you had owned it for six months, something which is very difficult to do and only applies to a limited number of situations. Unfortunately Currys are entirely correct in their message to you and you should be aware that it is quite unlikely that you will find a way to have a three-year-old television replaced for free unless you have some sort of insurance which covers it.

Not particularly.

OP, it's entirely up to you. Get an independent report done (which you'll usually have to pay for regardless) and present this to Currys or use their own service. You are within your rights to do so with the former but it could make things more difficult to sort out then they should need to be, and possible could involve a small claims visit to enforce, or take the easier route and choose the latter. Also, there's no reason, having taken Curry's route that you couldn't contest their decision at a later stage, should you need to.

Incidentally, what was the original price of the TV.

Al_Ross

Your fault is caused by poor quality under rated capacitors in the power supply board.All those LG models will eventually go the same way.Definitely
an inherent fault.

Ex Mastercare (Currys TV Engineer ,30 years)

System

How much did this tv cost? Curry's will just give you a partial refund and you're not going to get that much for a tv over 3 years old. Maybe 30% of the cost.

If its only £400 TV I wouldn't bother.

ValHaller

jammiev wrote: »

if it is the blown capacitors is this a manufacturing defect?

No clear-cut answer to this.

• Yes, if the capacitors are poorly made
• Yes, if the wrong capacitors are fitted from the beginning
• No, if they are adequately made but not rated for the way they are used - this is a design defect
• Yes, if they blew because of another component failing or another component being wrong
• No if they blew because of a wholly exceptional mains overvoltage

shaun_from_Africa

ValHaller wrote: »

No clear-cut answer to this.

• No, if they are adequately made but not rated for the way they are used - this is a design defect

If components have been fitted and they are not suitable for their intended purpose, I fail how this can be classed as anything but a manufacturing defect.

ValHaller

shaun_from_Africa wrote: »

If components have been fitted and they are not suitable for their intended purpose, I fail how this can be classed as anything but a manufacturing defect.

OK, if the components are correct according to the design, it is a design error. But fair enough, if it is wrong components according to the design, it is a manufacturing error.

jammiev

thanks all, the tv was £559

wealdroam

ValHaller wrote: »

OK, if the components are correct according to the design, it is a design error. But fair enough, if it is wrong components according to the design, it is a manufacturing error.

Please don't get hung up on the difference between a 'design error' and a 'manufacturing error'.

In both those cases it is an inherent fault.
I.e. a fault that was present at the time of sale.

ValHaller

wealdroam wrote: »

Please don't get hung up on the difference between a 'design error' and a 'manufacturing error'.

In both those cases it is an inherent fault.
I.e. a fault that was present at the time of sale.

I agree that the inherent fault is the substantive issue when it comes to applying consumer rights. This started with the simple question of whether blown capacitors indicated a 'manufacturing fault' and I think that the point stands that the issue is not so clear cut. Even if you consider blown capacitors against 'inherent fault' you can see that the issue is not clear cut.