Ask Primus a Question

jstallan

My 12 month line rental (+ free eve and weekend calls) contract with Primus was up in late Jan. Wondering if they would change me to some default/standard tarrif or leave me where I was ?

They called me last week to offer me a £6.99 deal (line rental +eve and weekend calls) and confirmed the £1.20 line rental price increase would not be applied if I renewed prior to April. I took the deal (12 months) - Let's hope it's true!

NonGeographicalMan

jstallan wrote: »

My 12 month line rental (+ free eve and weekend calls) contract with Primus was up in late Jan.

They called me last week to offer me a £6.99 deal (line rental +eve and weekend calls) and confirmed the £1.20 line rental price increase would not be applied if I renewed prior to April. I took the deal (12 months) - Let's hope it's true!

Wow that does sound good if they are offering the same deal again in Year 2 and I wouldn't have expected them to do that at all based on their apparently generally unethical and contemptuous methods of dealing with many of their customers and their much higher pricing for Primus Saver on their own main website page.

On the other hand one should not forget that the £6.99 does not include Caller Display at £2.50 per month and I really can't live without Caller Display on my line. So that it takes it up to £9.49 per month versus Post Office Homephone where it is £10 per month (on Line Rental Saver for the year at £120) plus a further £1.25 for evening and weekend calls. So £11.25 a month vs £9.49 but then that £11.25 also includes unlimited weekend calls to mobiles and to international landlines in 40 countries whereas the Primus deal does not. And also you can get through to Post Office Homephone on the phone and they don't seem to make bizarre and inexplicable billing errors on a routine basis unlike Primus.

Primus really needs to do much better on customer service if they are going manage to persuade more customers to take the plunge with them. Cheap prices on their own are not enough if they have horrible customer service and sneaky extra charges just like Ryanair does.

Swingle

Good evening

Would you please inform me of your companies policy for providing telecommunication services to a Vulnerable Adult.

NonGeographicalMan

Swingle wrote: »

Good evening

Would you please inform me of your companies policy for providing telecommunication services to a Vulnerable Adult.

Primus's general policy is to have sneaky high charges on any extra ancillary services and also it is almost impossible to get through to customer service for a customer who has any problems with billing or using their phone service in general.

I would therefore suggest that it is a particularly unsuitable service for anyone who is a Vulnerable Adult.

billsavings

Swingle wrote: »

Good evening

Would you please inform me of your companies policy for providing telecommunication services to a Vulnerable Adult.

Primus have not answered questions in this thread for ages !

megabby808

Thats probably because they give appalling customer service. Their CEO Nigel Eastwood should be ashamed at the level of service given by his staff. Avoid this company at all costs.